[Hiring] ServiceNow Lead Engineer @NewRocket

Role Description

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Lead Engineer with ITOM experience. The Solution Architect is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers. The architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects.

As a ServiceNow Lead Engineer, you will:

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements for ITOM experience.
• Guide customers through understanding technical solutions to their business requirements.
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations.
• Utilize Flow designer, Business rules, Scripting, Integrations & Logic implementations.
• Configure integrations between ServiceNow via REST/SOAP web and other applications.
• Mentor project crew members by managing peer reviews and providing technical guidance.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
• Participate in user acceptance testing of the resulting maps, impact rules, and event management work.
• Promote your update sets and data across applicable SN environments.
• Remediate any production incidents that arise related to this scope.
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency.

Qualifications

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM.
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud.
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Ability to create technical design documents and user documentation.
• Adapts quickly in a fast-paced environment!

Requirements

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.

Certifications & Knowledge

• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond.
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
• Preferred Certifications: ITIL Foundation, ServiceNow CSA and CAD.

Benefits

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

For individuals with disabilities who would like to request an accommodation, please contact [email protected] .