[Hiring] ServiceNow Engineer @UnitedHealth Group

Role Description

As a Software Engineer within Optum Technology, you will be part of a high-performing team dedicated to driving enterprise service management modernization and delivering innovative, intelligent automations. You will design, build, and deploy custom applications and backend integrations on the ServiceNow platform, leveraging ServiceNow Service Portal, ITSM, and MID Server connections to seamlessly integrate with enterprise backends. In this role, you will embed AI-powered solutions into ServiceNow workflows, automating complex business processes and continuously enhancing user experiences across the enterprise.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Design, develop, and deploy custom ServiceNow Service Portal applications, widgets, and user interfaces tailored to business needs
• Develop and configure ServiceNow ITSM modules, workflows, business rules, script includes, flow designers, and service catalog items
• Build and maintain robust enterprise backend integrations connecting ServiceNow through MID Server infrastructure
• Design, develop, and deploy AI-powered solutions, platform automations, and intelligent workflows to address complex business challenges with an emphasis on responsible AI usage
• Use enterprise-approved AI tools to streamline engineering workflows, automate routine tasks, and drive continuous process improvements
• Evaluate emerging technical trends and AI advancements to inform solution design, architecture, and strategic platform innovation
• Conduct unit testing, system integration testing, platform debugging, code reviews, and technical documentation for ServiceNow developments

Qualifications

• 4+ years of software engineering experience designing, developing, and deploying enterprise applications
• 4+ years of hands-on experience developing within ServiceNow, including (Service Portal custom widgets, Catalog, portal layout), and ITSM implementation
• 4+ years of experience building ServiceNow integrations with backend systems connected through MID Servers using REST/SOAP APIs
• 3+ years of proficiency in Web Services (REST, SOAP), JavaScript, HTML/CSS, JSON, and ServiceNow platform scripting
• 1+ year of experience building, training, or deploying AI-driven solutions, intelligent automations, or ML components into production workflows

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA)
• Experience integrating Generative AI frameworks, Large Language Models (LLMs), or Natural Language Processing (NLP) services into ServiceNow
• Experience working in an Agile/Scrum software development lifecycle environment
• Strong diagnostic and troubleshooting skills for complex MID Server integration pipelines and enterprise network communication

Requirements

• *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.