[Hiring] ServiceNow Developer @ICF

Role Description

ICF is seeking a Senior ServiceNow Developer to support a public health agency client within the Office of the Chief Information Officer (OCIO). The ideal candidate will possess extensive hands-on experience designing, developing, and implementing enterprise ServiceNow solutions across multiple platform capabilities, including:

• IT Asset Management (ITAM)
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Enterprise Asset Management (EAM)
• IT Operations Management (ITOM)
• Custom/scoped applications

This role requires strong expertise in ServiceNow application development, platform architecture, integrations, data modeling, and enterprise solution design. The successful candidate will support complex U.S. federal programs and collaborate with technical and business stakeholders to deliver scalable, secure, and sustainable ServiceNow solutions aligned with organizational objectives and industry best practices.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of hands-on ServiceNow development, implementation, or solution architecture experience.
• Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
• Ability to obtain and maintain a Federal Public Trust clearance.
• Candidate must reside in the United States, be authorized to work in the United States, and all work must be performed within the United States.

Requirements

• Hands-on experience implementing, developing, or supporting ServiceNow Hardware Asset Management (HAM).
• Experience with hardware asset lifecycle management, procurement, receiving, inventory management, assignment, maintenance, retirement, and disposal processes.
• Hands-on experience implementing, developing, or supporting ServiceNow Software Asset Management (SAM).
• Experience with software discovery, normalization, software models, entitlement management, license compliance, reclamation, and optimization.
• Hands-on experience implementing, developing, or supporting ServiceNow Enterprise Asset Management (EAM).
• Experience with enterprise asset lifecycle management, maintenance management, work management, asset tracking, and operational workflows.
• Experience supporting ServiceNow Data Foundations initiatives, data governance programs, normalization efforts, data quality improvements, and enterprise data modeling.
• Experience working with large-scale CMDB implementations and data relationship management.
• Experience with ServiceNow App Engine and custom application development.
• Experience with Service Portal and/or Employee Center.
• Experience designing and supporting ServiceNow integrations with third-party systems and enterprise platforms.

Benefits

• Pay range for this position based on full-time employment is: $98,614.00 - $167,644.00.

Certifications

• ServiceNow Certified Data Foundations Specialist certification
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM)
• ServiceNow Certified Implementation Specialist – Software Asset Management (SAM)

Job Location

This position must be performed within the United States. ICF monitors employee work locations and restricts access from foreign locations and foreign IP addresses. Personal VPN connections are not permitted.