[Hiring] ServiceNow Developer @DecisionPoint

Role Description

DecisionPoint seeks two Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. These roles will develop and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations.

The ServiceNow Developers will work with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. Successful candidates will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle.

These positions are remote, with preference given to candidates located in or near Chicago.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

• Configure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities supporting the ENLIST ITSM operating model.
• Translate functional, process, reporting, and integration requirements into scalable ServiceNow solutions.
• Configure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities.
• Develop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows.
• Configure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules.
• Support Configuration Management Database design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement.
• Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting.
• Develop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders.
• Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms.
• Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved integration methods.
• Implement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations.
• Support service-portal, employee-center, self-service, and user-experience enhancements.
• Develop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards.
• Perform unit, functional, integration, regression, workflow, permissions, and data-validation testing.
• Support user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation.
• Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems.
• Document configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures.
• Maintain development records, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines.
• Participate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release-planning activities.
• Collaborate with quality personnel to resolve defects, implement corrective actions, and improve platform reliability.
• Support the ITSM Plan, Service Management System, Daily System Status Reports, service-performance measurement, and continual-improvement initiatives.
• Recommend platform improvements, automation opportunities, technical-debt remediation, and ServiceNow best practices.
• Protect sensitive Government, program, personnel, operational, and configuration information.

Qualifications

• Active Secret clearance or higher.
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Minimum of 6 years of relevant professional experience.
• Current ServiceNow Certified System Administrator certification.

Preferred Qualifications

• Experience developing, configuring, and supporting ServiceNow solutions in enterprise or Government environments.
• Experience supporting Department of Defense, federal civilian, or other Government programs.
• Experience with ServiceNow IT Service Management, Configuration Management Database, Service Catalog, Knowledge Management, Performance Analytics, or IntegrationHub.
• Experience configuring incident, problem, change, request, event, knowledge, service-level, configuration, and service-catalog processes.
• Experience developing catalog items, record producers, forms, tables, business rules, client scripts, UI policies, notifications, and approval workflows.
• Experience with Flow Designer, Workflow Editor, App Engine Studio, ServiceNow Studio, update sets, and application scopes.
• Experience with JavaScript, Glide APIs, HTML, CSS, XML, JSON, and ServiceNow scripting standards.
• Experience building REST, SOAP, IntegrationHub, MID Server, API, import-set, and transform-map integrations.
• Experience with CMDB architecture, Discovery, service mapping, identification and reconciliation rules, data certification, and health dashboards.
• Experience configuring SLA/SLO definitions, calculations, breach controls, escalations, and reporting.
• Experience developing dashboards, Performance Analytics indicators, scorecards, scheduled reports, and executive views.
• Experience implementing ServiceNow roles, groups, access-control rules, user criteria, and data-security controls.
• Experience with Automated Test Framework, unit testing, regression testing, user-acceptance testing, and release validation.
• Experience using Agile, Scrum, DevSecOps, or hybrid software-delivery methods.
• Familiarity with ITIL Version 5 or ITIL 4 practices and enterprise IT service-management processes.
• ServiceNow Certified Application Developer certification.
• ServiceNow Certified Implementation Specialist certification in ITSM, Discovery, Service Mapping, Customer Service Management, or another relevant product area.
• ITIL Foundation certification or higher.
• Experience with source control, continuous integration, automated deployment, and ServiceNow DevOps capabilities.
• Strong software-development, configuration, integration, troubleshooting, and analytical abilities.
• Excellent written and verbal communication skills.
• Strong technical-documentation and configuration-management skills.
• High attention to detail and commitment to secure, supportable, and maintainable platform solutions.
• Ability to translate business and service-management requirements into effective technical designs.
• Ability to manage multiple stories, defects, releases, integrations, and development priorities.
• Ability to work independently while collaborating effectively with technical and nontechnical stakeholders.