[Hiring] ServiceNow Developer @MetaPhase Consulting

Role Description

We are seeking a ServiceNow Developer to design, develop, configure, integrate, maintain, and enhance ServiceNow applications supporting a large DHS enterprise technology environment. This position will work across new development, application modernization, workflow automation, systems integration, troubleshooting, operations and maintenance, testing, and release activities.

The role specifically calls for expertise supporting:

• ServiceNow Core Services
• CMDB
• Knowledge Management
• Service Catalog
• Workflows
• App Engine
• ITSM
• Reporting
• Automation
• Security
• Portal/Workspace modernization

What You Will Be Doing:

• Design, develop, configure, test, deploy, and maintain ServiceNow applications and solutions.
• Develop and enhance:
  • ServiceNow ITSM
  • App Engine
  • CMDB
  • Knowledge Management
  • Service Catalog
  • Reporting
  • ServiceNow workflows
• Modernize and optimize ServiceNow portals, agent workspaces, reports, and dashboards.
• Configure and develop workflows supporting IT, employee, customer, and application processes.
• Develop integrations between ServiceNow and enterprise applications, services, databases, and APIs.
• Troubleshoot application issues and implement defect fixes and enhancements.
• Support onboarding and offboarding of ServiceNow customers and application capabilities.
• Translate business requirements and user stories into technical ServiceNow solutions.
• Participate in Agile/Scrum delivery, including sprint planning, backlog management, demonstrations, testing, and retrospectives.
• Support unit, system, integration, regression, usability, accessibility, and user-acceptance testing.
• Participate in release, configuration-management, and production-support activities.
• Develop and maintain appropriate system and technical documentation.
• Ensure solutions align with DHS security, accessibility, architecture, and development standards.

Qualifications

• Bachelor's degree in a technical or related discipline.
• Current ServiceNow certification.
• 5+ years of overall software development/programming experience.
• 3+ years of relevant hands-on ServiceNow development and configuration experience.
• Experience developing applications, workflows, integrations, or automation using the ServiceNow platform.
• Experience troubleshooting and supporting enterprise ServiceNow applications.
• Understanding of Agile application-development practices.
• Ability to translate business and technical requirements into implemented platform functionality.

Requirements

• ServiceNow ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, or workflow experience.
• ServiceNow portal or Agent Workspace experience.
• Enterprise API and system-integration experience.
• Experience with cloud and Microsoft enterprise environments.
• Federal government or DHS experience.
• Knowledge of federal security and accessibility requirements.
• Experience supporting enterprise applications through development, release, and O&M.

Benefits

• Generous PTO
• Federal holidays
• Parental leave
• Comprehensive health coverage (medical, dental, vision, life, and disability)
• 401(k) with company match
• FSA/HSA options
• Commuter benefits
• And much more

Company Description

MetaPhase is different with a purpose — demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest-growing and most impactful consultancies in the nation.

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected.