[Hiring] ServiceNow Developer @Lightspeed Commerce, Inc.

Role Description

We are looking for a hands-on ServiceNow Developer to join our IT Platform team. This person will own the day-to-day configuration, development, and support of our ServiceNow instance, working across ITSM & HRSD while helping extend the platform through custom development and third-party integrations. This is a highly technical, delivery-focused role for someone who enjoys building, troubleshooting, and continuously improving a mission-critical enterprise platform.

You'll work across our development, staging, and production instances, partner closely with IT and business stakeholders, and help drive our upgrade and enhancement roadmap forward.

• Develop and configure ServiceNow:
  • Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components.
• Build integrations:
  • Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato.
• Maintain and optimize the platform:
  • Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable.
• Support ServiceNow applications like ITSM & HRSD:
  • Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations.
• Manage access and security:
  • Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements.
• Resolve complex issues:
  • Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
• Deliver enhancements and projects:
  • Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support.
• Drive platform consistency:
  • Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
• Support upgrades and releases:
  • Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities.
• Document and enable:
  • Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed.

Qualifications

• Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
• Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
• Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
• Strong understanding of ITSM processes and how they translate into ServiceNow solutions.
• Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
• Strong problem-solving, communication, and documentation skills.
• Experience working with stakeholders to translate business requirements into scalable technical solutions.
• Comfortable managing multiple priorities in a fast-paced environment.

Requirements

• Experience with HRSD, ITOM, Workday, or identity/HR platforms.
• Experience with ServiceNow AI/GenAI capabilities, including Now Assist.
• Experience with MCP (Model Context Protocol) and MCP-enabled tools or workflows.
• Experience with Service Portal, custom widgets, HTML, and CSS.
• Experience with Workato or other iPaaS platforms.
• ServiceNow CSA or CAD, or ITIL 4 Foundation certification.

Benefits

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options, because this is your company too.
• Contributions to your pension plan. Your future matters.
• Training opportunities to grow your skills and career.
• Health and wellness credit so you feel your best.
• Time off to volunteer and give back to your community.
• Interest groups, employee-led networks, social committees to sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.