[Hiring] ServiceNow CRM/FSM Developer @Conch Technologies

Role Description

ServiceNow CRM/FSM Developer

Location: Remote

Duration: 6+ Months W2 Contract

Interview: Video

Visa: Must be able to convert without sponsorship

Qualifications

• 5–8+ years of hands-on ServiceNow development experience
• Strong experience with ServiceNow CSM/CRM, FSM, or case management platforms
• Experience building integrations and APIs
• Strong JavaScript (server-side and client-side) development skills
• Expertise in Workflow, Flow Designer, ServiceNow configuration, and scripting
• ServiceNow CSA (Required)
• ServiceNow CAD (Preferred)
• CIS-CSM or CIS-FSM (Nice to Have)

Requirements

• Experience with Field Service Management (FSM)
• Exposure to AI-enabled workflows, Now Assist, or Virtual Agent
• Familiarity with CI/CD pipelines and DevOps practices

Responsibilities

• Develop and configure solutions across ServiceNow CSM/CRM and FSM modules
• Build case management workflows, forms, service catalogs, and automations
• Create and maintain integrations using REST/SOAP APIs and IntegrationHub
• Support customer portals and self-service experiences
• Implement AI-enabled capabilities and platform enhancements
• Troubleshoot, test, deploy, and support ServiceNow solutions
• Collaborate with architects and business teams to deliver scalable solutions

Company Description