[Hiring] ServiceNow / API Engineer @NetImpact Strategies

Role Description

NetImpact Strategies has an opportunity for a ServiceNow / API Engineer – ITSM Operations to maintain and improve ServiceNow workflows that support reliable federal IT service operations as part of a multidisciplinary team supporting a federal customer. The mid-to-senior engineer collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.

• Configure and support approved incident, request, problem, knowledge, change, and service catalog workflows.
• Maintain assignment routing, case ownership, escalation logic, operational dashboards, and service records.
• Develop and test approved Flow Designer automations with documented manual fallback and rollback paths.
• Troubleshoot workflow failures, integrations, permissions, and data quality issues.
• Support release testing, change documentation, operational runbooks, and post-deployment verification.
• Monitor service metrics, recurring issues, and workflow bottlenecks; implement approved improvements.
• Coordinate with service integration leads, platform owners, and cybersecurity teams.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field; equivalent relevant experience considered.
• 4+ years of ServiceNow administration, development, or ITSM engineering experience.
• Hands-on knowledge of ServiceNow ITSM modules, Flow Designer, scripting, and workflow configuration.
• Experience with ITIL-aligned service operations, testing, troubleshooting, and change controls.

Requirements

• ServiceNow CSA or ITSM implementation certification (preferred).
• ITIL 4 Foundation (preferred).
• Experience with federal IT operations, enterprise service desks, API integrations, and performance dashboards (preferred).
• Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.
• Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!