[Hiring] Senior Solutions Engineer @Infotech

Role Description

Infotech® is seeking a Senior Solutions Engineer who is passionate about delivering and maintaining innovative cloud solutions that are scalable, reliable, secure, and cost efficient, while providing excellent service and technical assistance.

As a member of the Hosting and Technical Services team, you will:

• Provide hands-on technical assistance with software implementations, including installations, upgrades, configurations, and data migrations.
• Build and maintain Windows-based cloud environments on Amazon Web Services.
• Recommend and deliver solutions for a wide variety of customer and internal needs.
• Develop custom reports and interfaces.
• Share your expertise through customer training.

Our vision is to create and maintain intuitive software that makes our customers’ jobs easier, more efficient, and less complex.

Our culture is:

• Curious and innovative; every opinion is valued and all options are explored.
• Creative and adventurous; what is work without a little bit of fun?
• Informal and relaxed while also being ambitious and technically excellent.
• Customer centric and solution oriented.
• Empowering and resourceful.
• Highly energized, communicative, and supportive.
• Ever evolving, especially through our love of a good tech challenge.

What will you do in this role?

• Perform and assist with installations, upgrades, application configurations, and data migrations for AASHTOWare products and services.
• Manage multiple concurrent tasks prioritized by importance and deadline.
• Deploy AASHTOWare products with Infotech services on Amazon Web Services.
• Respond to alerts and resolve issues quickly, including occasional after-hours maintenance and on-call troubleshooting.
• Help ensure a high level of privacy and security across all services and accounts.
• Provide technical assistance to other Infotech departments, including Development, Support, and QA.
• Deliver engaging technical training on AASHTOWare products to new and existing customers.
• Create technical documentation for internal and external audiences.
• Contribute to innovation by identifying new opportunities and sharing ideas that improve our processes, services, and products.

Qualifications

• A bachelor’s degree in computer science or a related field and 3+ years of relevant experience requiring technical troubleshooting and problem solving, or an equivalent combination of education and experience.

Requirements

• Strong Windows Server administration experience (IIS and Active Directory management - PowerShell skills especially valuable).
• Experience with infrastructure as code and CI/CD.
• Basic database administration knowledge is especially valuable.
• In-depth SQL experience with Oracle and/or SQL Server to query complex data.
• Experience working with cloud environments and configuration automation, particularly AWS.
• Experience providing technical training.

Benefits

• Comprehensive health benefits and inclusive wellness support.
• Flexible time off and paid holidays.
• Continuing education and professional development programs.
• An inclusive culture built on empathy, connection, and trust.

Company Description

Infotech's people-first culture supports remote, hybrid, and on-site work options based on role and team needs. This role is eligible for fully remote work within the U.S. with a preference for candidates in Gainesville, FL.