[Hiring] Solutions Engineer @Grafana Labs

Role Description

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

What You’ll Be Doing

• Join as an early member of a high growth team working together to solve technical and customer problems the right way.
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
• Drive product conversations based on need and problems learned during customer interactions.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

Qualifications

• Ideally located on the Central Region of the US.
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
• Strong judgment, collaboration, and leadership skills.
• First class written and oral communication skills.
• Technical mindset and a desire to grow technically.
• Self-motivated, initiative, and creative.

Requirements

• Ability to collaborate with an international team.
• Skillfully articulate our value proposition and the technical advantages of our products.
• Love solving technical challenges and thrive on bringing creative solutions to our customers.
• Excited to see what unique experiences and skill sets you bring to the table.

Compensation & Rewards

• In the United States the OTE (On-Target Earnings) compensation range for this role is $182,000 - $226,000.
• Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
• All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - united by a culture of collaboration and shared purpose.
• Scaling Organization - tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - expect open decision-making and regular company-wide updates.
• Innovation-Driven - autonomy and support to ship great work and try new things.
• Open Source Roots - built on community-driven values that shape how we work.
• Empowered Teams - high trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - defined opportunities to grow and develop your career.
• Approachable Leadership - transparent execs who are involved, visible, and human.
• Passionate People - join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - thrive from day 1 with your fellow new ‘Grafanistas’.
• Balance is Key - global annual leave policy of 30 days per annum.

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.