[Hiring] Solutions Support Engineer @Wiz, Inc.

Role Description

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will:

• Troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Qualifications

• Must be comfortable working 9-6 EST.
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
• 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Requirements

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
• Understanding of relational databases.

Responsibilities

• Responsible for technical customer support experience within the Wiz product.
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. The US base salary range for this full-time position is:

• US Base Pay Range: $126,000 — $172,000 USD

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Equal Opportunity Employer

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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