[Hiring] Senior Software Engineer @H&R Block Management

Role Description

The Sr. Software Engineer serves as a technical leader responsible for designing, developing, configuring, and supporting enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies.

• Designing an IVA conversation flow for customer self-service.
• Configuring new IVR routing logic and call-handling capabilities.
• Building Power Automate workflows supporting case management processes.
• Creating Dataverse extensions, plugins, and custom APIs.
• Configuring Dynamics 365 Contact Center routing and queue management.
• Developing integrations with enterprise systems through Azure services.
• Designing Copilot experiences and prompt orchestration strategies.
• Reviewing pull requests and mentoring engineering team members.
• Creating technical specifications, solution diagrams, and integration designs.
• Participating in Agile ceremonies including sprint planning and backlog refinement.
• Supporting production incidents and troubleshooting platform issues.
• Collaborating with business partners to gather requirements and define solutions.
• Analyzing contact center performance metrics and identifying optimization opportunities.
• Working with architects to improve scalability, security, and maintainability.

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5 years minimum related work experience.
• 3+ years implementing Microsoft Dynamics or Power Platform solutions.

Requirements

• Experience with Power Platform.
• Experience with Power Automate.
• Experience with C#.
• Experience with .Net.
• Experience with Rest APIs.
• Experience with JavaScript/TypeScript.
• Experience with JSON.
• Experience supporting production business-critical applications.
• Experience troubleshooting application defects and production incidents.

Preferred Qualifications

• Dynamics Customer Service or Dynamics Contact Center experience.
• AI-Assisted Development Tools.
• IVA & IVR experience.

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
• Can participate in the H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program.
• (Virtual) fitness center programs.
• Associate discount program.
• Automatically enrolled in Business Travel Accident Insurance.
• Receive Associate Tax Prep benefit.

Pay Range Information

The pay range for this position is $101,200.00 - $161,900.00/Yr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.