[Hiring] Senior Salesforce Developer @In All Media Inc

Role Description

This engagement focuses on modernizing, scaling, and maintaining an enterprise Salesforce Service Cloud environment. The core objective is to deliver high-impact business functionality, build modular interface components, enhance overall system performance, and establish robust third-party API integrations to support core business processes.

Key Responsibilities

• Custom Development & Component Architecture: Design, build, and maintain scalable custom solutions using Apex and Lightning frameworks, leveraging Lightning Web Components (LWC) as the primary development standard while supporting legacy Aura and Visualforce components.
• Service Cloud & Lead Routing Automation: Develop and optimize Salesforce Service Cloud solutions, focusing on advanced Omni-Channel features including presence management, agent capacity rules, and automated work routing architectures.
• API & System Integrations: Build and maintain fault-tolerant, high-throughput integrations connecting Salesforce with external enterprise platforms using Salesforce REST APIs, Bulk APIs, and Metadata APIs.
• Third-Party & Telephony Ecosystems: Integrate third-party SaaS applications, AppExchange packages, and Computer Telephony Integration (CTI) / digital messaging frameworks into the core CRM.
• Agile Execution & Delivery: Independently execute technical tasks within active Agile/Scrum delivery sprints, conducting thorough unit testing and participating in cross-functional technical alignment.

Qualifications

• 5+ years of hands-on professional experience in Salesforce backend and frontend development within enterprise ecosystems.
• Demonstrated mastery of Apex (Triggers, Controllers, Batch/Async Apex) and Lightning Web Components (LWC).
• Deep practical experience configuring and customizing Service Cloud features, specifically Omni-Channel routing logic, capacity models, and presence configurations.
• Proven track record building direct integrations with external platforms utilizing Salesforce REST APIs, Bulk APIs, and Metadata APIs.
• Working knowledge of Aura components and Visualforce pages for legacy code maintenance and refactoring.
• Familiarity with Agile software development methodologies, sprint planning, and task execution tracking in tools like JIRA.

Nice-to-Have Skills

• Experience integrating Computer Telephony Integration (CTI), VoIP, or digital messaging platforms into Salesforce.
• Salesforce Certified Platform Developer I/II, Service Cloud Consultant, or JavaScript Developer I.
• Experience designing asynchronous queue pipelines, rate-limiting algorithms, and bulkified triggers to navigate Salesforce governor limits under heavy payload volumes.

Time Zone & Collaboration

This role requires a minimum overlap of 6 hours with US Central Time (CT) business hours during a standard 8-hour workday to collaborate effectively with distributed engineering teams.

Language

All interviews, technical documentation, daily team syncs, and operational communications will be conducted in English.