[Hiring] Senior Lead Engineer, Integration & Automation @ServiceTitan

Role Description

ServiceTitan's Finance Business Technology team is seeking a Sr Lead Engineer, Integration & Automations to serve as the technical cornerstone of our integration and automation practice. This is a newly created role designed to elevate the maturity, reliability, and strategic impact of our integration estate across Finance, Revenue, Billing, People Technology, and Go-to-Market.

You will own the end-to-end technical vision for how our enterprise systems connect - spanning Workday Financials, Workday HCM, Workato, Salesforce, and a growing ecosystem of SaaS platforms. You will set and enforce engineering standards, lead architecture reviews, and serve as the primary technical partner to senior Finance, HR, and GTM stakeholders. You will also partner with and technically guide a cross-functional team of integration engineers and automation specialists across US and India-based pods.

This role is equal parts architect, technical lead, and team enabler. You will report directly to the Director of G&A Systems and play a central role in driving our AI and Automation goals.

What you'll do:

• Technical Leadership & Architecture
  • Define and maintain the integration architecture across Finance, Revenue, People Tech, and Go-to-Market domains.
  • Author and enforce integration design guidelines, coding standards, SLAs, and tiering frameworks.
  • Lead architecture reviews for all net-new integrations and significant enhancements.
  • Evaluate and recommend tools, platforms, and integration patterns.
  • Conduct an audit of the current integration estate, identify technical debt and failure-prone patterns.
  • Define and evolve the integration tier model.
• Hands-On Engineering
  • Optimize and maintain complex integrations in Workday Studio and Workato.
  • Develop reusable integration components, transformation templates, and shared libraries.
  • Build and maintain API-based integrations connecting various platforms.
  • Own integration monitoring and alerting.
  • Perform deep root cause analysis on critical integration failures.
• Team Leadership & Development
  • Partner with the Manager to recruit, onboard, and develop integration talent.
  • Run Integration & Automation grooming sessions.
  • Serve as the L3 escalation point for integration incidents.
  • Foster a culture of documentation, runbook discipline, and knowledge sharing.
• Automation Program
  • Partner with the Manager to drive the AI and automation delivery pipeline.
  • Identify and champion high-value automation opportunities.
  • Ensure all automation solutions are production-grade.
• Stakeholder Engagement
  • Serve as the senior technical point of contact for various stakeholders.
  • Translate complex integration and architecture concepts into clear communication.
  • Participate in the Cross-Functional Prioritization Meeting.

Qualifications

• 8+ years of experience in enterprise integration engineering, systems architecture, or a senior integration role.
• Proven hands-on experience with Workato or a comparable iPaaS platform.
• Hands-on expertise in Workday Studio.
• Strong command of integration architecture patterns.
• Experience building API integrations against Salesforce, Workday, Snowflake, or similar platforms.
• Demonstrated experience leading technical teams.
• Experience building or maturing integration governance frameworks.
• Ability to independently audit an integration estate.
• Excellent written and verbal communication skills.
• Experience working in a SaaS or high-growth technology company.
• Bachelor's degree in Computer Science, Information Systems, or a related field.

Requirements

• Workday certification in Studio, Financials, or HCM (NICE TO HAVE).
• Experience with Salesforce integrations in a Revenue or Billing context (NICE TO HAVE).
• Familiarity with SQL and Snowflake (NICE TO HAVE).
• Exposure to SOX-compliant integration environments (NICE TO HAVE).
• Experience building out a greenfield integration practice (NICE TO HAVE).
• Familiarity with Workday Orchestrate or event-driven automation patterns (NICE TO HAVE).

Benefits

• Flextime, recognition, and support for autonomous work.
• Holistic health and wellness benefits including company-paid medical, dental, and vision.
• Support for Titans at all stages of life including parental leave and fertility services.