[Hiring] ITSM Integration Engineer Associate @General Dynamics Information Technology

Role Description

Transform technology into opportunity as an ITSM Integration Engineer with GDIT. In this role, you will serve as the primary technical owner for a portfolio of enterprise IT service management and related platforms in a secure environment. You will configure, integrate, maintain, troubleshoot, and extend commercial off-the-shelf (COTS) systems to support operational requirements.

This is not a traditional full-time software development role. The position requires coding and scripting ability, but day-to-day responsibilities center on:

• Platform administration
• Systems integration
• Workflow automation
• Platform configuration and extension
• Technical troubleshooting across multiple tools

Custom development may be required based on project needs, including:

• Middleware
• API integrations
• Utility development
• Platform-specific scripting

The ideal candidate is a hands-on technical generalist who can:

• Solve cross-system integration problems
• Develop practical automation
• Operate effectively as an independent engineer while coordinating with adjacent technical teams

HOW THE ITSM INTEGRATION ENGINEER WILL MAKE AN IMPACT:

• Configure, maintain, troubleshoot, and extend enterprise platforms such as Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services
• Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors
• Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms
• Develop custom scripts, utilities, lightweight applications, and middleware components as required to support integration, automation, and operational efficiency
• Translate customer and operational requirements into sustainable technical solutions using configuration, integration, and custom development as appropriate
• Work directly with stakeholders to define technical approaches and implement solutions in a secure enterprise environment
• Troubleshoot issues across application, integration, authentication, plugin, and workflow layers
• Identify and implement improvements to reliability, maintainability, supportability, and automation
• Document configurations, integration logic, administrative procedures, and technical solutions to support long-term sustainment
• Operate effectively in a single-seat engineering role with significant ownership and autonomy

Qualifications

• Required Education: Bachelor’s Degree and 0+ years of related experience in systems administration, enterprise applications support, systems integration, platform engineering, or a similar technical role
• Required Technical Training, Certification(s): IAT Level II or higher certification (minimum Security+ CE)

Requirements

• Experience configuring, maintaining, and integrating COTS platforms such as enterprise ticketing, monitoring, and identity management tools
• Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues
• Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation
• Working knowledge of Active Directory/LDAP and enterprise identity-related integrations
• Ability to write and modify scripts or code to support integrations, automation, and lightweight tooling
• Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions

Benefits

• Full-flex work week to support work and personal priorities
• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility support for career development
• Professional growth opportunities, including paid education and certifications
• Access to cutting-edge technology
• Paid vacation and holidays