[Hiring] Senior Forward Deployed Engineer @Bask Health

Role Description

We're looking for a Senior Forward Deployed Engineer, Merchant Solutions to help merchants successfully implement and operate their businesses on Bask Health. This role combines hands-on software engineering with direct collaboration across merchant implementations, platform integrations, and operational workflows.

• Work closely with internal teams and merchants to understand technical requirements, solve implementation challenges, and build solutions that make Bask's platform easier to adopt and operate.
• Develop integrations, configure workflows, troubleshoot complex technical issues, and contribute reusable improvements to the platform.
• Write production-quality code and take ownership of engineering solutions from problem discovery through deployment.
• Enjoy solving practical problems, working across different systems, and translating business needs into reliable technical solutions.

What You'll Do

• Lead technical implementation projects involving Bask's merchant platform.
• Work with internal teams and merchants to understand implementation requirements and technical challenges.
• Design and develop solutions for merchant onboarding and platform configuration.
• Build and maintain integrations between Bask and external merchant systems.
• Develop APIs, services, and application functionality using TypeScript and Node.js.
• Contribute frontend functionality using React and Next.js when needed.
• Configure and extend merchant workflows involving storefronts, product catalogs, and subscriptions.
• Build automation that reduces repetitive merchant setup and operational tasks.
• Troubleshoot complex issues involving integrations, APIs, and application behavior.
• Investigate technical problems across frontend, backend, and third-party services.
• Develop reusable tools and components that improve merchant implementation processes.
• Collaborate with product and engineering teams to identify recurring merchant needs.
• Translate customer requirements into clear technical specifications and implementation plans.
• Design reliable solutions that work within Bask's existing platform architecture.
• Integrate third-party services using APIs, webhooks, and event-driven workflows.
• Help improve data synchronization and consistency across connected systems.
• Support technical discovery and solution design for complex merchant use cases.
• Improve observability, logging, and debugging for merchant integrations.
• Write automated tests for critical integrations and workflows.
• Document implementation approaches, integration requirements, and technical decisions.
• Identify opportunities to turn one-off merchant solutions into scalable platform features.
• Partner with customer-facing teams to communicate technical limitations and implementation options.
• Maintain strong standards for security, reliability, and data handling.
• Participate in code reviews and contribute to engineering architecture decisions.
• Mentor other engineers and share best practices for merchant implementation work.
• Use AI-assisted development tools while maintaining production-quality engineering standards.
• Take ownership of complex technical problems from initial investigation through resolution.

Qualifications

• 5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or a comparable hands-on technical role.
• Strong professional programming experience with JavaScript or TypeScript.
• Experience developing backend applications and services using Node.js or comparable technologies.
• Experience building, integrating, and troubleshooting APIs.
• Familiarity with modern frontend development using React or comparable frameworks.
• Experience working with SQL databases and relational data.
• Strong understanding of REST APIs, webhooks, and integration patterns.
• Experience designing and implementing reliable software solutions.
• Ability to investigate technical issues across multiple application layers.
• Experience working with third-party platforms, services, or external APIs.
• Strong debugging and troubleshooting skills.
• Ability to translate business requirements into practical technical solutions.
• Experience owning technical projects from discovery through deployment.
• Understanding of application security, authentication, and authorization.
• Familiarity with cloud infrastructure and modern deployment workflows.
• Experience writing maintainable, well-tested production code.
• Ability to evaluate technical tradeoffs and recommend appropriate solutions.
• Experience collaborating with product managers, engineers, and nontechnical stakeholders.
• Strong communication skills and ability to explain technical concepts clearly.
• Ability to manage competing priorities across multiple technical projects.
• Strong attention to detail and commitment to reliability.
• Ability to work independently and take ownership of complex problems.
• Experience reviewing code and collaborating on technical architecture.
• Comfort working in a fast-moving, remote engineering environment.

Nice to Have

• Previous experience as a Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.
• Experience working directly with merchants or external customers on technical implementations.
• Experience with e-commerce platforms, Shopify, or merchant-facing SaaS products.
• Familiarity with merchant onboarding and storefront configuration workflows.
• Experience building subscription commerce or billing integrations.
• Familiarity with Stripe or other payment processing APIs.
• Experience with React, Next.js, and TypeScript in production.
• Experience with tRPC, Prisma, or Drizzle ORM.
• Experience with AWS Lambda, SQS, EventBridge, or other serverless technologies.
• Familiarity with event-driven systems and asynchronous processing.
• Experience building workflow automation or internal developer tools.
• Experience with multi-tenant SaaS architectures.
• Familiarity with API authentication, OAuth, and webhook security.
• Experience developing integrations involving healthcare or telehealth systems.
• Understanding of healthcare data privacy and security considerations.
• Experience with technical discovery, implementation planning, or solution architecture.
• Experience improving monitoring and observability for integrations.
• Familiarity with customer-facing technical documentation.
• Experience turning custom integrations into reusable platform capabilities.
• Experience using AI-assisted development tools such as Cursor or Claude Code.