[Hiring] Senior Dynatrace Observability Engineer / Subject Matter Expert @Computer Task Group

Role Description

CTG is seeking to fill a Senior Dynatrace Observability Engineer / Subject Matter Expert (SME) position for our client.

• Location: Remote; onsite as required
• Duration: 12 months, possible extension

Duties:

• Design, deploy, configure, and optimize enterprise observability solutions using Dynatrace, including OneAgent, ActiveGate, Smartscape, and related monitoring components.
• Implement end-to-end application performance monitoring (APM), distributed transaction tracing, automated dependency discovery, and infrastructure monitoring across applications, databases, APIs, and integrations.
• Use Dynatrace Davis AI and analytics to identify root causes, investigate performance anomalies, troubleshoot complex incidents, and assess service impact across distributed systems.
• Monitor Windows and Linux servers, virtualized environments, cloud infrastructure, and supporting services to identify bottlenecks, latency, failures, and resource utilization issues.
• Configure business transaction monitoring, Real User Monitoring (RUM), and Synthetic Monitoring to improve visibility into critical workflows, service availability, and user experience.
• Develop dashboards, alerts, anomaly detection policies, and reports aligned with service-level indicators (SLIs) and service-level objectives (SLOs).
• Use Dynatrace Query Language (DQL) and platform analytics to investigate performance issues, correlate events, and improve monitoring effectiveness.
• Establish performance baselines and validate the impact of application deployments, infrastructure changes, upgrades, and configuration modifications.
• Implement supported monitoring integrations for SaaS platforms, external APIs, and third-party services.
• Evaluate monitoring configurations and recommend improvements to observability coverage, alert quality, scalability, and operational efficiency.
• Collaborate with application, infrastructure, operations, and security teams to define monitoring requirements and resolve technical issues.
• Develop architecture diagrams, monitoring standards, and operational documentation while providing technical guidance and knowledge transfer to engineering and operations teams.

Qualifications

• Strong expertise in Dynatrace architecture, administration, configuration, and enterprise observability, including OneAgent, ActiveGate, Smartscape, and Davis AI.
• Proficiency in application performance monitoring, distributed tracing, automated dependency mapping, and cross-layer troubleshooting.
• Understanding of application architectures, APIs, databases, distributed systems, and Windows/Linux infrastructure.
• Experience with Dynatrace dashboards, alerting, anomaly detection, performance analytics, and DQL.
• Familiarity with RUM, Synthetic Monitoring, business transaction monitoring, and service-level observability.
• Strong analytical, problem-solving, documentation, and communication skills, with the ability to lead technical investigations independently and collaborate across teams.

Requirements

• 5+ years of experience in enterprise monitoring, application performance management, or observability engineering.
• 3+ years of hands-on experience deploying, configuring, and administering Dynatrace in enterprise environments.
• Demonstrated success implementing end-to-end monitoring, tracing service dependencies, correlating performance data, and resolving complex application and infrastructure issues.
• Experience establishing performance baselines, configuring monitoring policies, and improving incident detection and resolution.
• Preferred experience with Dynatrace Grail, OpenTelemetry, AWS or Azure, and ITSM integrations such as ServiceNow, Jira, or PagerDuty.
• Familiarity with automation using Python, PowerShell, or REST APIs, as well as DevOps, Site Reliability Engineering (SRE), incident management, and change impact analysis, is desirable.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent practical experience may be considered.
• Dynatrace Professional certification or equivalent demonstrated expertise preferred.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Benefits

• The expected base salary for this position ranges from $76.00 to $81.00/hour.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• In addition to salary, a competitive benefit package is also offered.

Company Description

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge.

• Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner.
• We work shoulder to shoulder with clients to shape digital together.
• Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
• With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.
• We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
• Our culture is built by the people who work at CTG, the values we hold, and the actions we take.