[Hiring] Remedy Developer @DMS Vision

Role Description

Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost, and functionality.
• Conducts design sessions with appropriate participation from architects and engineers.
• Creates detailed design documents and functional specifications for new applications/services and for enhancements to existing systems/services.
• Collaborates to create configuration designs for design and implementation of various environments.
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management.
• Develops core code modules, unit test tools, and release notes for enhancements and bug fixes.
• Reviews new development tools, application frameworks, and testing tools for functionality/effectiveness.
• Installs, administers, configures, and maintains OSS applications including operating systems and related software.
• Provides 'on call' support to resolve OSS application issues after normal business hours.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact (i.e., during established maintenance window).
• Works with database administrators to configure, tune, and maintain databases in a variety of languages.
• Documents systems configurations and upgrades.
• Designs and implements change and control policies and disaster recovery plans; leads troubleshooting efforts to restore functionality in the event of an outage.
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance, and storage resources.
• Perform other duties as requested by supervisor.

Qualifications

• Knowledge consistent with a 24 X 7 Operations environment; availability via cell phone to respond to escalated issues.
• Strong understanding of RedHat operating systems and hardware, including configuration, operation, tuning, and troubleshooting.
• Strong written and verbal communication skills.
• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
• Advanced ability to create detailed documentation to functionally understand new and existing applications.
• Advanced ability to follow and implement established change and control policies and procedures.
• Advanced ability to troubleshoot application problems.
• In-depth knowledge of development tools, application frameworks, and testing tools.
• In-depth knowledge of OSS applications and software.
• In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring, and control of the systems engineering process.
• Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements.
• Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems.
• Bachelor's degree in Computer Science or related field, or equivalent.
• Application Development work experience: 5+
• Network OSS application work experience: 4+
• System Administration work experience: 3+
• Database support and development work experience: 3+
• Enterprise Application Integration work experience: 3+

Requirements

• Application Development work experience: 7+
• Network OSS application work experience: 6+
• System Administration work experience: 5+
• Database support and development work experience: 5+
• Enterprise Application Integration work experience: 5+
• At least 4-6 years of email application support in a Tier 2 or higher capacity.
• Experience with large messaging systems and distributed storage.
• Understanding of the major clients for these services, and how these clients and services interact.
• Experience in the day-to-day operation, maintenance, and troubleshooting of messaging systems.
• Prior experience with installation/maintenance of network and system management tools/software.
• Experience with Perl and shell scripting.
• Strong familiarity with current industry anti-Spam practices.
• Previous experience supporting Openwave Email MX, directory, and webmail, as well as Message Systems MTA products is strongly desired.
• Team player with the ability to work well under tight timelines and strong problem-solving capabilities.
• Self-motivated problem-solver with the ability to work with minimal supervision in a team-oriented environment.