[Hiring] PX360 Solution Architect @Carrier

Role Description

The Senior Solution Architect serves as a strategic bridge between business stakeholders, enterprise architecture, and Agile delivery teams. You own feasibility and conceptual design for solutions spanning CRM and digital experience platforms, enterprise integrations, and data consumption patterns—defining architectural guardrails, tradeoffs, and reference patterns that delivery teams can implement with confidence.

This role operates at the ART / value-stream level within SAFe. You partner with Product Owners, a Business Process Solution Architect, platform engineering, and vendors to translate business intent into scalable, governable designs. You are expected to validate critical patterns through proofs-of-concept or reference implementations where feasibility risk is high; this is not a primary application developer or PMO role.

You embed with cross-functional product teams rather than owning a central architecture queue. Success is measured by aligned delivery, reduced architectural drift, resilient integrations, and solutions that meet enterprise security, observability, and compliance standards.

Key Responsibilities

• Discovery, requirements, and business alignment
  • Partner with business and product leaders on discovery workshops, process walkthroughs, and pain-point analysis.
  • Translate needs into functional and non-functional requirements with clear acceptance criteria and success metrics.
  • Facilitate tradeoff discussions across cost, complexity, time-to-value, risk, and operational readiness.
• Solution architecture & integration design (conceptual)
  • Produce high-level solution designs spanning applications, data, and integrations; document options, constraints, and recommended direction.
  • Define API, event-driven, and batch/ETL interaction patterns; partner with integration engineering on contracts, error handling, and observability.
  • Map business capabilities to enterprise platforms (CRM, ERP, workflow, analytics, integration tooling) and enforce reuse of standard patterns.
  • Author and maintain architecture decision records (ADRs), integration standards, and data-flow / process-flow diagrams.
  • Support impact analysis and troubleshooting for production integration and data issues at the architecture level.
• Salesforce & digital platform feasibility
  • Own multi-cloud feasibility for customer and partner-facing Salesforce capabilities (e.g., Sales Cloud, Service Cloud, Experience Cloud)—sharing models, integration touchpoints, and platform guardrails.
  • Coach delivery teams on out-of-the-box-first design; challenge unnecessary customization when standard patterns meet outcomes.
  • Partner with integration teams on ERP and enterprise data source connectivity; own the CRM/digital platform side of integration contracts.
  • Define patterns for AI-enabled customer and service workflows, including security, auditability, and human-in-the-loop controls.
• Data & analytics alignment
  • Shape how operational and customer data is exposed for analytics and reporting while respecting privacy, consent, and access policies.
  • Collaborate with data platform teams on ingestion, lineage, and consumption patterns for trusted metrics and operational insights.
• SAFe delivery enablement & technical leadership
  • Support PI Planning, dependency alignment, backlog refinement, and cross-team coordination at ART level.
  • Review designs and critical delivery artifacts for architectural drift; mentor architects, tech leads, and engineers.
  • Coordinate with third-party vendors and system integrators; present solution concepts and roadmaps to business and digital leadership.
  • Use approved AI-assisted tools to accelerate ADR drafting, pattern documentation, and design optioning—you remain accountable for decisions and governance sign-off.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or Engineering
• 10+ years in solution architecture, enterprise integration architecture, or platform architecture in large, regulated enterprises.

Preferred Qualifications

• Demonstrated experience defining integration and data patterns across APIs, messaging/event platforms, and enterprise middleware.
• Working knowledge of CRM/digital experience platforms and their integration to ERP and data platforms.
• Proven experience operating in Agile / SAFe environments (PI planning, value-stream or ART-level coordination).
• Strong stakeholder facilitation and executive communication; ability to influence without direct authority.
• Experience establishing architecture governance (standards, ARB or equivalent, reusable patterns).

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave:
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty leave
  • Military leave
  • Purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Company Description

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.