[Hiring] Customer Solutions Architect @Fenix24

Role Description

We are searching for a Customer Solutions Architect to join our Fenix24 team. In this role, you will be responsible for the technical success of a portfolio of Argos99 customers after the sale. As their named technical point of contact, you will:

• Lead onboarding, configure data sources, and work directly with customers' IT and security teams.
• Design solutions for customer needs that the platform doesn't yet cover.
• Work with our engineering team to deliver new data sources or integrations.
• Be available occasionally after-hours for customer support during active incidents.

Key Responsibilities

• Serve as the named technical point of contact for a portfolio of Argos99 customers, from contract signature through renewal.
• Lead technical onboarding: kickoff, onboarding plan, connectivity and access, and sign-off against agreed success criteria.
• Configure and validate data sources across identity, endpoint, infrastructure, network, and backup systems, and verify data quality in the Argos99 knowledge graph.
• Design solutions for customer needs the platform doesn't yet cover, including new collectors and integrations such as ServiceNow CMDB, and write clear requirements for engineering.
• Coordinate customer-side testing and validate delivered solutions with the customer before go-live.
• Run regular technical reviews on coverage, data health, and open issues, and catch problems before the customer does.
• Triage customer issues, resolve configuration problems directly, and give engineering complete diagnoses for product defects.
• Support Fenix24's services and incident response teams with Argos99 data and environment context during any assigned customer incidents.
• Bring customer feedback, recurring needs, and onboarding friction back to product and engineering.
• Other duties as required.

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 or more years in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer.
• Experience leading customer implementations or onboarding projects: building the plan, managing timelines and dependencies, and keeping customer and internal stakeholders aligned through to completion.
• Strong working knowledge of enterprise infrastructure: Active Directory and Entra ID, Azure and AWS, virtualization, networking, and backup platforms.
• Understanding of APIs, data flows, and authentication models (OAuth, service accounts, least privilege) sufficient to design integrations and write requirements.
• Scripting experience (Python or PowerShell) for troubleshooting and configuration.
• Preferred: background in security operations, incident response or disaster recovery, and experience with asset inventory, CMDB or CAASM tools, especially ServiceNow.
• Excellent analytical, organization, and problem-solving skills.
• Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities.
• Ability to form relationships across all levels of the company while modeling Fenix24’s Culture and Values.