[Hiring] Production Support Analyst @PlanIT Group

Role Description

PlanIT Group is seeking a Production Support Analyst to support our Federal customer in the Washington, DC area. The ideal candidate will be responsible for working across designated teams to ensure applications are fully available to all stakeholders and customers. This individual will assist development teams in deployments, routine patching, and system application monitoring/troubleshooting.

• Analyze and evaluate complex data file processing.
• Help translate customer reporting requirements.
• Create reports and provide application testing and validations.
• Lead incident response calls and contribute/create after action reports.

Qualifications

• Strong working knowledge of SQL.
• Demonstrated experience using UNIX commands to manage production Linux servers.
• Demonstrated experience using SQL query on Oracle Databases.
• Strong knowledge of incident management and ability to lead as a Critical Incident Manager.
• Ability to quickly respond to system alerting to reduce application downtime.
• Strong written and verbal communication skills.
• Effective liaison between business and technical teams.
• Demonstrated knowledge of hardware, software, and operating system components.
• Strong facilitation skills for Production Support Application Monitoring.

Requirements

• A minimum of thirteen (13) years of experience in software development.
• At least 4 years of experience in Web-based design/development.
• A degree from an accredited College/University in Software Engineering or Computer Science.
• Able to perform all functional duties independently.
• Experience training/mentoring less experienced personnel.
• Moderate knowledge of designing, developing, implementing, and maintaining complex Web-based software systems.
• Moderate experience developing/supporting software applications using Java and other technologies.
• Experience authoring or contributing to software-related documentation.
• Able to obtain a Public Trust clearance.
• Excellent communication skills.

Benefits

• Remote work opportunity.
• Duration: One year plus annual extensions.

Additional Provisions

• Must be able to obtain a Public Trust Clearance.
• Pass a client mandated clearance process including drug screening, criminal history check, and credit check.
• All candidates must be a US Citizen or US Permanent Resident/Green Card required.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years (Military Service excluded).