NiCE CXONE Architect @Infosys
Software Development
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] NiCE CXONE Architect @Infosys

Today - Infosys is hiring a remote NiCE CXONE Architect. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

In the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below:

  • Create business requirement documents covering functional and non-functional requirements, based on information gathered as part of workshops and interviews with client stakeholders.
  • Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and is scalable, reliable, and maintainable.
  • Assess and recommend suitable technologies, tools, and platforms for implementation as part of architectural design to meet business requirements.
  • Review technical solutions and develop strategies for integration with different technologies and systems to ensure seamless communication and data flow.
  • Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts.
  • Provide specialized insights to the development team and build collaborative relationships with clients and internal teams, securing successful execution of projects.
  • Identify potential risks in the system landscape, monitor system performance, and suggest optimization initiatives in line with business requirements and long-term objectives.
  • Establish and uphold a comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available.
  • Contribute to proposals and RFPs by delivering insights related to architectural solutions for successfully delivering the proposed solutions.

Your contribution to the team:

  • Expertise in designing and reviewing solution architectures that align with business goals.
  • The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
  • A strategic mindset to align technical solutions with business goals and market trends.
  • Proactively drive initiatives to ensure smooth execution and transition of projects.
  • The ability to engage with clients and internal teams to build strong and productive relationships.
  • Passion for mentoring and fostering a knowledge-sharing culture.

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • This position may require relocation and/or travel to work/project location.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Requirements

  • Experienced Contact Center Program and Delivery Leader with extensive experience leading large-scale customer service transformation initiatives, managing global delivery teams, driving stakeholder engagement, and overseeing end-to-end program execution.
  • Background in contact center operations, client relationship management, delivery governance, resource planning, risk management, vendor coordination, and strategic account growth.
  • Proven ability to align business objectives with technology solutions, improve customer experience outcomes, and successfully deliver complex programs across geographically distributed teams.

Preferred Skill and Experience

  • Contact Center Program Management, Delivery Leadership, and Customer Experience transformation initiatives.
  • Proven track record of leading large-scale, enterprise-wide contact center programs from planning through execution and operational stabilization.
  • Strong expertise in program governance, delivery management, stakeholder communication, risk mitigation, budgeting, and resource planning.
  • Experience managing cross-functional, geographically distributed teams and coordinating with business, operations, and technology stakeholders.
  • Demonstrated ability to drive customer experience improvements, operational excellence, and business transformation outcomes.

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
NiCE CXONE Architect @Infosys
Software Development
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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