[Hiring] MS DYNAMICS 365 FIELD SERVICE FUNCTIONAL CONSULTANT @Zensar

Role Description

We are looking for an experienced Microsoft Dynamics 365 Field Service Consultant with 5+ years of experience in implementing, configuring, and supporting Dynamics 365 Field Service solutions. The candidate should have strong expertise in field service processes, work order management, scheduling, resource management, mobile applications, and integrations with other Microsoft technologies.

Key Responsibilities

• Gather and analyze business requirements related to field service operations.
• Design, configure, and implement Microsoft Dynamics 365 Field Service solutions.
• Configure Work Orders, Incidents, Service Accounts, Assets, Agreements, and Service Tasks.
• Implement and manage Resource Scheduling Optimization (RSO) and Schedule Board.
• Configure Field Service Mobile App for technicians and field engineers.
• Develop business process flows, workflows, Power Automate flows, and approval processes.
• Integrate D365 Field Service with ERP, CRM, SAP, Azure, and third-party applications.
• Collaborate with business stakeholders, architects, developers, and project managers.
• Support data migration, testing, deployment, and post-production activities.
• Troubleshoot production issues and provide application support.
• Prepare functional design documents, user guides, and training materials.
• Participate in Agile/Scrum ceremonies and project planning activities.

Qualifications

• 5+ years of experience in Microsoft Dynamics 365 CE/CRM.
• Minimum 5+ years of hands-on experience with Dynamics 365 Field Service.
• Strong knowledge of:
  • Work Orders
  • Inspections
  • Agreements
  • Scheduling & Dispatching
  • Service Tasks
  • Customer Assets
  • Inventory Management
  • Schedule Board
  • Resource Scheduling Optimization (RSO)
• Experience with Power Platform:
  • Power Apps
  • Power Automate
  • Dataverse
• Knowledge of security roles, business rules, workflows, and plugins.
• Experience with integrations using:
  • Azure Logic Apps
  • Azure Functions
  • REST APIs
  • API Management
• Experience in data migration and deployment activities.
• Strong stakeholder management and requirement-gathering skills.

Preferred Skills

• Experience in Field Service Mobile implementation.
• Experience integrating D365 Field Service with SAP, Oracle, or other ERP systems.
• Knowledge of Omnichannel, Customer Service, and Sales modules.
• Understanding of Azure integration services.
• Experience working in Agile delivery environments.

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.