[Hiring] L2 Backend Developer and Support Engineer @SupportYourApp

Role Description

Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Provide exceptional technical support via calls, chats and emails;
• Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka;
• Provide L2 technical support to customers during incidents via Zoho Desk;
• Assume ownership of escalated technical issues from investigation to resolution;
• Analyze and diagnose technical issues of various complexity;
• Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases;
• Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently;
• Communicate internally via Slack and manage tasks in JIRA;
• Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues.

Qualifications

• Excellent English skills (at least C1 for both spoken and written);
• 2+ years of experience in backend software development;
• Proficiency in Java, Spring Boot, and MongoDB;
• Strong problem-solving skills and the ability to guide customers through troubleshooting;
• Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering;
• Ability to work independently and handle L2 support tickets as needed;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Requirements

• Experience with Kafka framework and Groovy scripting;
• Knowledge of Kubernetes, OpenShift, or other containerized environments;
• Experience in performance tuning;
• Understanding of financial sector derivatives.

Benefits

• Fixed schedule: Monday–Friday, 1 AM - 9AM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.