[Hiring] Implementation Engineer @InAir

Role Description

We are seeking a hands-on, client-facing Implementation Engineer to build, configure, and stand up tailored Airtable systems, custom interface extensions, and automated workflows for our mid-market and enterprise clients. Airtable is our bread and butter—it’s the platform most of our client work is built on.

As an Implementation Engineer, you will own the technical delivery for specific client engagements—taking a system from initial design to live production, on time and fully working.

You will work closely with Solutions Consultants, PMs, and client teams to translate complex business processes into robust, maintainable Airtable architectures, custom integrations, and automated pipelines.

What You’ll Do

• Build Client-Specific Systems: Stand up custom Airtable bases, advanced interface workflows, and complex data models tailored to individual client operational needs.
• Develop Extensions & Integrations: Use InAir’s internal platform, reusable React component libraries, TypeScript SDKs, and automation runners to build custom client extensions, webhooks, and third-party integrations (via APIs, Make, or custom scripts).
• Technical Client Validation: Join delivery calls alongside Solutions Consultants and PMs to evaluate technical feasibility, inspect edge cases in client workflows, and explain solution design to non-technical client stakeholders.
• Own Go-Live & Delivery: Take full technical ownership of client engagements from kick-off through user acceptance testing (UAT) and launch. Ensure delivered systems are reliable, fast, and free of major defects.
• Provide Feedback to Platform Engineering: Act as the first user of InAir’s reusable tools. Identify platform gaps, feed recurring client patterns back to our Software Engineering team, and influence the development of our core component libraries.

Qualifications

• Mid-level, with at least 3 years of hands-on experience in client-facing roles, actively delivering and implementing solutions.
• Hands-on experience with TypeScript and React for building frontend components, custom scripts, and API integrations.
• Strong command of relational data modeling, multi-table architecture, data integrity, access controls, and performance at scale, built in Airtable or a comparable platform (SQL, Retool, FileMaker, or similar).
• Demonstrated experience connecting systems using REST APIs, webhooks, and JSON payloads, and an automation tool such as Make, with solid error handling and integration reliability.
• Experience with functional testing and UAT support to get client systems live cleanly.
• Able to produce clear technical design documentation and hand off knowledge to clients and internal teams.
• Comfortable leading or co-leading technical conversations with clients—walking non-technical stakeholders through solution design, scope, and trade-offs.
• High bias for action and project momentum. You enjoy delivery-paced, sprint-based client engagements with defined milestones.
• Able to articulate technical trade-offs, scope constraints, and workflow logic to clients and internal project managers clearly and professionally.

Preferred Background

• Airtable experience is highly preferred.
• Experience as a Solutions Engineer, Implementation Consultant, Delivery Engineer, or Technical Services Specialist at a B2B SaaS company or technical consulting agency.
• Hands-on experience building enterprise workflow tools, custom CRM solutions, or operational databases for mid-market or enterprise buyers.
• Familiarity with AI tools and LLM API integrations (e.g., Anthropic, OpenAI) built into business workflows.

What Success Looks Like

• Client systems deployed on schedule, with no major post-launch defects.
• Client architectures that non-technical client teams can operate easily, with clean, maintainable custom scripts and React extensions.
• Partnering seamlessly with Solutions Consultants so technical feasibility is validated before commitments are made to clients.

Structure & Availability

• Engagement: Contractor agreement via Rippling. Full-time.
• Location: Fully remote.
• Availability: Dedicated availability aligned with US business hours (EST, CST or PST), agreed with your manager before you start.
• Language: English, C1+ (fluent professional working proficiency).