[Hiring] Hotfix (Technical Service) Developer @Paystone

Role Description

Join the Paystone team and build technology that makes an impact! We’re looking for a remote Hotfix (Technical Service) Developer who is curious, analytical, and ready to jump into complex technical challenges. The Hotfix team is responsible for delivering urgent, high-impact fixes for enterprise clients. This role requires strong problem-solving skills, attention to detail, and the ability to work under time-sensitive conditions.

• Investigate and resolve urgent production issues raised by Success, Support, Project or Account Management.
• Write and execute SQL queries for data corrections, imports, exports, and reporting fixes.
• Perform root-cause analysis on transactional data, logs, and system behaviors.
• Read and understand the PHP/Symfony codebase to troubleshoot issues and confirm system logic.
• Build and run custom scripts (PHP, SQL) for bulk updates, data migrations, or exports.
• Deploy fixes safely using internal tools (Phing, etc.) with rollback plans if necessary.
• Collaborate with cross-functional teams (Support, Success, Account Management, Core, etc.) to clarify requirements and validate solutions.
• Document fixes thoroughly in Jira, including logic, risks, and testing steps.
• Participate in Hotfix sprint planning, standups, and reviews.
• Assist in maintaining and improving Hotfix workflows, documentation, and best practices.
• Provide proactive communication on ticket progress, risks, and blockers.

Qualifications

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical role.
• Strong SQL skills (queries, updates, imports/exports, data validation).
• Solid understanding of debugging and troubleshooting transactional or log-based systems.
• Proficiency in PHP and familiarity with the Symfony framework.
• Experience with Git workflows and deployment pipelines.
• Familiarity with tools such as MySQL Workbench, Docker, and Graylog (or similar logging tools).
• Strong analytical thinking and problem-solving mindset.
• Ability to work effectively under pressure with tight deadlines.
• Clear written and verbal communication skills, especially when working with non-technical stakeholders.
• Professional fluency in English, both written and spoken, with the ability to communicate clearly and effectively with technical and non-technical stakeholders.

Requirements

• Experience building or maintaining exports, reporting tools, or custom client scripts.
• Familiarity with ACH (Automated Clearing House) processing.
• Prior experience in client-facing support, success, or technical troubleshooting.
• Experience documenting technical fixes for non-technical audiences.

Benefits

• Compensation tied to market data.
• We reward for contribution.
• Flexible Time-off.
• We’re committed to career development.
• Work from home.

Company Description

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands.

• Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume.
• We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.