[Hiring] Genesys Engage Engineer @S C

Role Description

This role involves working as a Genesys Developer with a focus on Genesys Cloud CX and contact center solutions.

• Genesys Cloud CX Enablement and Configuration
• Hands on Genesys Cloud CX Technology suite applications
• Flow Development (Voice and Digital)
• Web Services Integration – Data Actions, Integrations and OAuth
• Custom Reports
• Deployment through CI/CD pipeline
• Agent scripting – Customization of agent desktop
• Utilizing Genesys Cloud CX Platform API
• Interaction Routing
• Outbound Dialer and configurations
• Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, etc.)
• Telephony setup – BYOC and GCV

Qualifications

• A minimum of 4 years of consulting/industry experience
• Minimum 4 years of experience in Genesys Cloud CX/Contact center domain
• Professional Qualification - B.E./B.Tech./MCA/MSC/MS
• Preferred candidate – with Genesys Cloud CX certifications

Requirements

• Expertise in Call center
• Contact center as a Service (CCaaS)
• Conversational AI
• GenAI
• ACD (Automated Call or Contact Distribution)
• CTI (Computer Telephony Integration)
• IVA (Interactive Voice Assistant – AI-enabled IVR)
• IVR (Interactive Voice Recognition)
• VoIP (Voice over Internet Protocol)
• WebRTC (Web Real Time Communications)
• Omni-channel
• Multi-channel