[Hiring] Genesys Cloud Developer @Abacus

Role Description

Join us at Thermo Fisher Scientific Inc. as we lead the way in cloud-based communications. This remote position, based in Pennsylvania, offers the opportunity to work on innovative projects and collaborate with a dynamic team.

• Gather requirements, design, develop, and deploy voice solutions in Genesys Cloud.
• Document call flows and integrate Salesforce.com to enable call-to-case and email-to-case functionalities.
• Build custom APIs for seamless Salesforce integration.
• Troubleshoot complex issues to ensure smooth operations.

Qualifications

• 5 years of experience with Genesys Cloud Architect.
• 3 years of experience in API integration and custom development.
• 5 years of experience with CX Cloud for Salesforce and CTI Connector products.
• 5 years of experience with screen-pop functionalities.
• 5 years of experience with out-of-the-box and custom analytics capabilities.
• 5 years of experience with Workforce Management.
• Strong ability to deliver projects under tight timelines.

Requirements

• Proficiency in requirements gathering and CTI.
• Expertise in Genesys Cloud and Workforce Management.

Company Description