[Hiring] Forward Deployed Engineer @Smartcat

Role Description

You’ll build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers. This is a hands-on engineering role with substantial customer-facing responsibility. You’ll focus on enterprise workflows in learning and development (L&D), websites, and marketing.

What You’ll Do

• Scope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes.
• Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements.
• Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context.
• Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing. Document the solution and agree on ongoing ownership.
• Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows.
• Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities.

Example Projects

• L&D workflows: automate localization of courses, training materials, and learning content, from source files through review and delivery into the customer’s LMS.
• Website workflows: connect the CMS to translation, review, and publishing so new and updated pages stay current across languages.
• Marketing workflows: localize campaign assets, emails, and product content, applying brand voice and terminology with market-specific review and approval.
• Across these workflows, build quality checks and human review routing that meet customer requirements.

Qualifications

• A record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience.
• Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.
• Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review.
• Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations.
• Ownership through deployment, documentation, customer enablement, and adoption.
• Practical use of AI in your own engineering work. Localization or translation technology experience is valuable; curiosity about the domain is essential.
• Willingness to travel up to 40%.

Benefits

• A global, connected team: We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.
• Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive.
• For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.
• Be part of an AI Native Organization: We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work.
• Innovating a $100 Billion industry: Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale.
• Join the rocketship to scale-up 10x and beyond together: We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey.

Company Description

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.