[Hiring] Forward Deployed Engineer @Bitmovin

Role Description

At Bitmovin, we’re redefining how the world streams video. This is the first Forward Deployed Engineer at Bitmovin — a greenfield role where you'll define the playbook, not inherit one.

• Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints.
• Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover.
• Travel to customer sites to support integrations, run workshops, and handle escalations in person.
• Feed field learnings back into sprint planning and the product roadmap.
• Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication.

Qualifications

• 5+ years of software engineering experience at a senior level, strong in Java or C++, able to contribute production code in the encoding team's sprints.
• 2+ years in a customer-facing technical role (solutions architecture, professional services, forward deployed, or named-account support).
• Cloud experience (AWS and/or GCP), Docker, and hands-on experience running and debugging scalable distributed services.
• Strong troubleshooting on live customer systems: log analysis, error diagnosis, network traces, reproducing issues from limited information.
• Open to AI-assisted development workflows and comfortable using AI tools like Claude Code.
• Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams.
• High autonomy: comfortable owning issues end-to-end during US hours while the EU team is offline, with sound judgment on when to escalate vs. resolve.
• Based on the US East Coast or in Denver, and willing to travel to customer sites regularly.
• You must already have the right to work in the United States.

Requirements

• Video streaming domain knowledge: codecs (H.264/HEVC, ideally AV1), container formats, HLS/DASH, OTT encoding workflows.
• Prior forward-deployed, solutions architect, or professional services experience at a SaaS or media-tech vendor.
• Experience with Bitmovin or competing encoding platforms (AWS MediaConvert/Elemental, Harmonic, MediaKind).
• Live streaming and 24/7 operations experience: incident management, on-call.

Benefits

• View the benefits on our Careers Page.
• Get to know our outstanding culture showcased on LinkedIn.
• Check the employee reviews on Glassdoor.