[Hiring] Director, Digital Technology Engineering @First Citizens Bank

Role Description

This is a remote role that may only be hired in the following location(s): AZ, NC, TX. This is a critical leadership role that sits at the intersection of technology strategy, engineering excellence, product partnership, and operational reliability. We are seeking a senior digital engineering leader with experience building and scaling custom banking platforms in a highly regulated, fast-paced, future-focused environment.

We are seeking a highly accomplished Director, Digital Technology Engineering to lead a global organization of approximately 40 software engineering professionals responsible for the development, testing, delivery, and production support of our custom-built Commercial Banking digital platform. This leader will own the end-to-end technology delivery lifecycle across multiple modules of our web and mobile banking platform, including:

• Software engineering design and development
• Quality engineering
• Release management
• Platform integrity
• Tier 4 production support

The role is accountable for ensuring the platform remains scalable, secure, resilient, and aligned with long-term business and technology objectives. The ideal candidate combines deep technical expertise, exceptional people leadership, strong product partnership capabilities, and a passion for engineering excellence. They will play a key role in advancing our digital transformation strategy while operating within a highly regulated, security-first banking environment.

Qualifications

• Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management.
• 12+ years of progressive software engineering experience with at least 5+ years leading large engineering organizations.
• Proven experience leading teams of 25+ engineers, architects, QA professionals, and engineering managers in a global delivery model.
• Demonstrated success building and scaling custom-developed digital platforms rather than implementing commercial off-the-shelf solutions.
• Experience leading technology modernization and digital transformation initiatives within complex enterprise environments.
• Strong track record delivering large-scale web and mobile applications in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or other highly controlled environments.
• Hands-on understanding of modern software engineering, cloud-native patterns, DevSecOps, and distributed systems.
• Experience managing full software development lifecycle including development, testing, release management, production support, and operational excellence.
• Strong executive communication and stakeholder management skills.
• Experience operating in Agile delivery environments at enterprise scale.
• Deep knowledge of secure software development practices and regulatory compliance frameworks.
• Vendor contract management & strong negotiation skills.
• Financial budget discipline and forecast management.

Requirements

• Commercial Banking, Treasury Management, Cash Management, Payments, Lending, or Financial Services domain experience.
• Experience leading engineering teams supporting customer-facing digital banking platforms.
• Experience working in cloud and hybrid-cloud environments.
• Experience implementing accessibility standards and modern digital customer experience practices.
• Prior experience managing globally distributed teams.

Technical Environment

• Experience with many of the following technologies is highly desirable:
• React.js, JavaScript, TypeScript leveraging an API-driven microservices architecture backend on a containerized platform.
• Red Hat OpenShift, RESTful APIs and event-driven architectures, Elasticsearch.
• Modern automation, testing, deployment, and release pipelines.
• Enterprise-grade platform monitoring, logging, alerting, and performance management.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .