[Hiring] CCaaS Sr Engineer @DaVita Kidney Care

Role Description

The Senior CCaaS Engineer is responsible for architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone. This role involves:

• Diving deep into complex, existing architectures to enhance system performance.
• Driving seamless integrations across enterprise platforms.
• Spearheading the adoption of next-generation AI and voice technologies.
• Providing high-level mentorship to engineering teams.
• Leading root-cause resolution for major events across our diverse contact center landscape.

Qualifications

• Experience with cloud-based communication systems.
• Strong understanding of NICE CXone.
• Ability to work in a dynamic technical environment.
• Proven mentorship and leadership skills.

Requirements

• Minimum of three days open for applications.
• Salary range: $98,000.00 - $155,000.00 per year.
• Location-specific minimum wage details available at DaVita.jobs/WageRates.

Benefits

• Competitive total rewards package.
• 401k match.
• Healthcare coverage.
• Broad range of other benefits. Learn more at DaVita Benefits .