[Hiring] Amazon Connect Consultant/SME @Nexiva

Role Description

Amazon Connect Consultant/SME responsible for designing, building, configuring, and supporting Amazon Connect solutions.

• Design, build, configure, and support Amazon Connect solutions, including:
  • Contact flows
  • Routing profiles
  • Queues
  • IVR
  • Callbacks
  • Estimated Wait Time
  • Agent Workspace
  • Contact Lens
  • Global resiliency capabilities
• Develop and maintain integrations between Amazon Connect and:
  • ServiceNow
  • CRM platforms
  • Workforce management vendors
  • Other enterprise business systems
• Build serverless applications and integration components using:
  • AWS Lambda
  • API Gateway
  • S3
  • Kinesis
  • EventBridge
  • DynamoDB
  • Athena
  • CloudWatch
  • Related AWS services
• Develop and maintain software using:
  • Python
  • Java
  • JavaScript
  • React
  • SQL
  • REST/HTTP APIs
  • Other relevant technologies
• Create and maintain Infrastructure as Code using:
  • AWS CloudFormation
  • Terraform or equivalent technologies
• Configure monitoring, logging, alerting, and operational visibility for contact center services and supporting AWS components.
• Troubleshoot incidents and defects, perform root-cause analysis, and drive problem management and service improvement activities.
• Implement appropriate security, access control, resilience, backup, disaster recovery, and compliance requirements.
• Produce and maintain solution designs, configuration records, operating procedures, support documentation, and engineering standards.
• Collaborate with architects, delivery teams, vendors, and customer stakeholders during:
  • Assessments
  • Proofs of concept
  • Transitions
  • Deployments
  • Production support
• Identify opportunities to improve:
  • Reliability
  • Performance
  • Customer experience
  • Agent experience
  • Automation
  • Cost efficiency
• Stay current with Amazon Connect, AWS services, contact center technologies, and relevant engineering practices.

Qualifications

• Experience with Amazon Connect and AWS services.
• Proficiency in programming languages such as Python, Java, and JavaScript.
• Strong understanding of contact center technologies.
• Familiarity with Infrastructure as Code tools.

Requirements

• Must show proof of GC-EAD.
• Work authorization: USC, GC, GC-EAD is acceptable.
• No OPT, CPT, H4, L2, and no dependent or spousal visa of any kind.
• LinkedIn must match resume; altered resumes or profiles will not be reviewed.

Benefits

• 100% Remote work.
• Competitive rate of $75/hr C2C.
• Flexible working hours.