[Hiring] AgentForce Solutions Architect @ListEngage, LLC

Role Description

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We accomplish incredible digital transformation for our customers with incredible people.

About the Role:

• Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds
• Build and configure custom Agent Actions (Flows, Apex, Prompt Templates, MuleSoft APIs) to extend agent capabilities
• Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses
• Create proof of concepts (POCs) to evaluate agent feasibility and demonstrate business value before full implementation
• Develop custom Prompt Templates and engineer system prompts for optimal agent performance
• Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs
• Implement agent security, including Einstein Trust Layer configuration and data masking
• Perform comprehensive testing including unit testing, simulation testing, and support user acceptance testing (UAT)
• Monitor agent performance analytics and continuously optimize based on conversation metrics
• Troubleshoot and resolve issues related to agent responses, actions, and integrations

Qualifications

• 3+ years of development and configuration experience within Salesforce Platform
• Hands-on experience building and deploying Agentforce agents in production environments
• Expertise in Salesforce Flow (including autonomous mode flows) and Apex for custom agent actions
• Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce
• Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.)
• Experience with Data Cloud or similar customer data platforms
• Knowledge of programming languages such as JavaScript, Python, and/or Apex
• Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques
• Experience with agent testing methodologies and conversation design principles

Requirements

• Required Salesforce Certifications:
• Salesforce Administrator
• AgentBlazer Champion
• Platform Developer I
• Preferred Certifications:
• AgentBlazer Legend
• Salesforce Platform App Builder
• Agentforce Specialist
• Platform Developer II
• Data Cloud Consultant
• Integration Architect (for complex implementations)

Knowledge, Skills and Abilities

• Deep understanding of Agentforce architecture, Agent Builder, and the Atlas Reasoning Engine
• Ability to design conversational AI experiences with appropriate agent tone, personality, and guardrails
• Strong prompt engineering skills with ability to iterate and optimize agent instructions
• Knowledge of Einstein Trust Layer, data security, and compliance requirements for AI agents
• Experience with agent performance monitoring, A/B testing, and continuous improvement
• Ability to translate business requirements into agent capabilities and action plans
• Strong understanding of when to use agents vs. traditional automation (Flows, Apex)
• Familiarity with multi-agent orchestration and handoff patterns
• Knowledge of Salesforce metadata deployment (DevOps, change sets, or CI/CD pipelines)
• Excellent problem-solving skills and ability to debug complex agent behaviors
• Strong communication skills to explain agent capabilities and limitations to non-technical stakeholders

Benefits

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment

Why You Should Join Us

• 100% CEO approval on Glassdoor
• Small but mighty team of ~150 Engagers
• Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It
• 100% remote work arrangements (minimal travel may be required per client need)