[Hiring] ServiceNow Senior Software Engineer @NewRocket
Mar 21, 2025 - NewRocket is hiring a remote ServiceNow Senior Software Engineer. 💸 Salary: unspecified. 📍Location: India.
Role Description
NewRocket is hiring a ServiceNow Senior Software Engineer with FSM experience. The Senior Software Engineer is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers.
- Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, complex professional services projects.
- Interface with end-users, IT teams, and key stakeholders to gather systems requirements for CSM/FSM solutions.
- Customize ServiceNow applications and facilitate rollout of new applications and modules.
- Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations.
- Configure integrations between ServiceNow via REST/SOAP web and other applications.
- Guide customers through understanding technical solutions to their business requirements.
- Interact with technical SMEs to get necessary environment information to support service maps and event work.
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
- Participate in user acceptance testing of the resulting maps, impact rules, and event management work.
- Promote update sets and data across applicable SN environments.
- Remediate any production incidents that arise related to this scope.
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency.
Qualifications
- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, FSM, CSM, etc.)
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud.
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.
- Proven experience with implementing ServiceNow, ITSM, Service Catalog, and Workflows to meet business requirements.
- Deep understanding of the ServiceNow CMDB and all related processes.
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
Education
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.
Certifications & Knowledge
- The candidate must be willing and able to continue their education within the ServiceNow platform and beyond.
- Expected to complete ServiceNow competency Certifications as well as Module Accreditations.
- Preferred Certifications: ITIL Foundation, ServiceNow CSA and CAD.
Benefits
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
unspecified
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
