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Agentic AI COE Leader @NewRocket

[Hiring] Agentic AI COE Leader @NewRocket

Mar 29, 2025 - NewRocket is hiring a remote Agentic AI COE Leader. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking an experienced Agentic AI COE Leader to drive the development of advanced AI skills, assets and solutions in a services business environment. The ideal candidate will have a strong background in enterprise software, particularly with ServiceNow, and a proven ability to build AI skills and capabilities for transformation initiatives. This role combines technical expertise, strategic vision, and leadership to deliver innovative AI solutions that enhance automation, decision-making, and operational efficiency.

Key Responsibilities

  • AI Capability Development:
    • Defines and executes the roadmap for building agentic AI skills development and training, solutions, aligning with business objectives and industry trends.
    • Collaborates with cross-functional teams to integrate AI capabilities into existing solutions, workflows and services.
    • Works with clients to understand AI roadmaps, AI needs to identify opportunities in AI.
  • AI Solution Design and Architecture:
    • Lead the design, development, and deployment of agentic AI applications that exhibit autonomy, adaptability, and goal-oriented behavior.
    • Develop scalable architectures for multi-agent systems that can handle complex, cross-departmental workflows.
    • Develop scalable architectures that integrate seamlessly with ServiceNow platforms for ITSM, HRSD, SecOps, or other enterprise workflows.
    • Implement MLOps processes for model development, deployment, monitoring, and optimization.
  • AI Innovation and Strategy:
    • Stay at the forefront of AI advancements, particularly in agentic AI, autonomous systems, and enterprise AI applications.
    • Stays updated on advancements in agentic AI technologies, including large language models (LLMs), autonomous agents, and machine learning frameworks.
    • Conduct experiments and proof-of-concepts to evaluate new AI technologies and their potential impact on business processes.
    • Contribute to the company's AI strategy by providing technical insights and recommendations.
  • Team Development and Collaboration:
    • Mentor technical teams to foster innovation and develop expertise in agentic AI technologies.
    • Ensure delivery success of AI projects working with delivery leaders.
    • Act as a bridge between technical teams and business stakeholders to translate complex AI concepts into actionable strategies.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field
  • At least 5+ years of experience in applied machine learning or enterprise AI solutions, including deep learning, NLP, or generative AI.
  • Hands-on experience with ServiceNow platforms and integrating AI into enterprise workflows.
  • Expertise in designing autonomous systems using LLMs or multi-agent architectures.
  • Proficient in Python and advanced ML frameworks such as TensorFlow or PyTorch; familiarity with MLOps tools is a plus.
  • Worked in an IT and/or engineering services business working across clients and industries.
  • Knowledge of distributed systems and microservices architecture.

Preferred Skills

  • Strong understanding of ServiceNow Agentic AI capabilities (e.g., Virtual Agents, workflow orchestration).
  • Experience with human-in-the-loop or human-on-the-loop systems for training autonomous agents.
  • Knowledge of data privacy regulations and governance frameworks for ethical AI implementation.
  • Experience in one or more of the following industries – Banking, Telco, Energy and Utilities.
  • Understanding of IT service management (ITSM) processes and workflows.

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📍 Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Software Development
Agentic AI COE Leader @NewRocket
Software Development
Salary 💸 unspecified
Remote Location
USA
Job Type unspecified
Posted Mar 29, 2025
Apply for this position Unlock 54,624 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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