[Hiring] Senior Solutions Engineer @Ben
Mar 29, 2025 - Ben is hiring a remote Senior Solutions Engineer. đź’¸ Salary: competitive base salary + equity. đź“ŤLocation: UK.
Role Description
This role blends technical expertise, customer relationship management, and cross-functional collaboration to provide top-tier support to our most valuable customers. You'll tackle a diverse range of technical challenges for our largest and most strategic clients, taking full ownership of their queries. This position offers broad exposure across the business and a high level of responsibility, allowing you to make a meaningful impact. If you’re excited by a dynamic environment, enjoy solving complex problems, and thrive when given autonomy, this could be the perfect opportunity for you!
- Design tailored solutions that integrate seamlessly with client systems, ensuring alignment with best practices.
- Be the go-to technical expert during sales, implementation, and expansion, helping clients navigate our platform’s capabilities.
- Support and consult implementation teams on integrating Ben with HR, payroll, and benefits systems, ensuring a smooth and efficient data flow.
- Collaborate with product and engineering teams to shape the roadmap, providing valuable client feedback to improve features and usability.
- Ensure long-term success by troubleshooting post-implementation issues, driving adoption, and optimizing integrations.
- Develop and maintain technical documentation, including customer-facing guides, UAT logs, and best-practice libraries.
- Stay ahead of the curve by keeping up with the latest in benefits technology, helping to shape innovative solutions and improve implementation processes.
Qualifications
- 3+ years of experience in a technical role, such as solutions engineering, technical consulting, or software engineering.
- A problem-solving mindset, with the ability to break down complex challenges and deliver effective technical solutions.
- Outstanding communication skills, allowing you to translate technical concepts for both technical and non-technical audiences.
- Experience with HRIS, payroll systems, or benefits technology.
- Familiarity with programming languages like Python.
- Strong project management skills and the ability to work autonomously in a fast-paced environment.
Requirements
- Prefer a slow-paced, highly structured work environment—things move quickly here, and adaptability is key.
- Are not comfortable taking full ownership of your work and being accountable for your results.
- Thrive on routine and predictability rather than embracing new challenges and thinking creatively.
- Need established processes and rigid frameworks to operate effectively—we’re a startup, and sometimes we’re still figuring things out as we go.
- Struggle with ambiguity—while we provide guidance, there will be times when you need to navigate problems independently.
- Tend to wait for direction rather than taking initiative—we’re a high-performance, high-reward team that values proactive problem-solvers who step up and take action.
Benefits
- Competitive base salary + equity, so you own what you build.
- Bonus scheme designed to reward and recognise high performance.
- ÂŁ100 monthly personal Ben Balance for whatever works for you, increasing by ÂŁ50 for each year of service until you reach ÂŁ250.
- Weekly lunch provided in office to spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, with an option to buy or sell 5 days per year. Holiday entitlement increases to 30 days at your 3rd year of service!
- Work-from-anywhere scheme, allowing you to work from abroad.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting.
- Comprehensive Private Medical Insurance.
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check.
- Comprehensive and tailored mental health support and professional coaching through a leading provider.
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive base salary + equity
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
