[Hiring] Senior Salesforce Solution Analyst @Goodleap
Mar 26, 2025 - Goodleap is hiring a remote Senior Salesforce Solution Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
This role requires a techno-functional business analyst who understands the complexities of our business processes and can collaborate with stakeholders to design and prototype CRM solutions that enhance both customer and partner experiences. You will work across one or many solution areas—including Consumer Solutions, Mortgage Solutions, Servicing Solutions, Payment Solutions, and Business Solutions—to ensure Salesforce enables frictionless experiences, efficient workflows, and scalable growth for GoodLeap’s expanding ecosystem.
- Document business processes, workflows, and solution designs that improve efficiency and drive seamless customer and partner interactions.
- Identify and recommend process improvements using Salesforce’s low-code capabilities to better support GoodLeap’s customers, lending partners, and contractor installers.
- Drive adoption of Salesforce capabilities that empower GoodLeap’s customers and partners with streamlined, self-service experiences.
- Use Salesforce’s low-code tools (e.g., Flows, Validation Rules, AI tools) to prototype solutions that enhance the experience for both customers and partners.
- Ensure that prototypes and solutions are scalable, secure, and aligned with GoodLeap’s mission to provide seamless, customer-first financial services.
- Write SOQL/SOSL queries to investigate system data and test hypotheses, improving data-driven decision-making.
- Advocate for best practices in CRM data hygiene, automation, reporting, and partner/customer engagement.
- Troubleshoot Salesforce issues that impact critical customer and partner interactions, ensuring fast and effective resolution.
- Work with developers and admins to diagnose and resolve complex Salesforce issues.
- Stay up to date with Salesforce platform updates, AI advancements, and industry trends to continuously enhance GoodLeap’s CRM capabilities.
Qualifications
- 8+ years of experience as a Solution Architect or Salesforce Analyst, focusing on both customer and partner solutions.
- Proven experience building solutions on Financial Services Cloud, Service Cloud, and Sales Cloud.
- Strong understanding of software development practices and the software development lifecycle (SDLC).
- Strong understanding of Salesforce architecture, declarative tools, and data model.
- Can expertly prototype solutions using low-code capabilities like Flows, Security model, and AI tools.
- Mastery in analysis of Salesforce data (SOQL/SOSL).
- Strong track record driving results for business teams with process optimization, automation, and reporting.
- Strong analytical, problem-solving, and communication skills.
- Salesforce certifications required for low-code and app-building solutions (e.g., Salesforce Administrator, Platform App Builder); AI-related certifications preferred.
- A strong understanding of API and systems integrations.
Preferred Qualifications
- Experience with Experience Cloud and MuleSoft, especially for partner portals and integrations.
- Background in green energy, financial services, mortgage, or payment solutions.
- Preferred experience with Salesforce Data Cloud and AgentForce.
- Bachelor’s degree.
Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
