[Hiring] Quality Assurance Specialist @Goodleap
Mar 28, 2025 - Goodleap is hiring a remote Quality Assurance Specialist. 💸 Salary: $19.50 per hour. 📍Location: USA.
Role Description
The Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.
- Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience.
- Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs.
- Participate in quality calibration and ongoing quality assurance training.
- Assist and back up with other duties, as assigned.
Qualifications
- Conscientious and focused listening and reading skills with strong attention to detail.
- Analytical and problem-solving skills, and the use of good judgment.
- Ability to identify and provide professionally written actionable feedback.
- Effectively and professionally communicate verbally and in writing, including notation.
- Commitment to supporting the growth and development of evaluated representatives.
- Ability to adapt quickly to changing priorities and environments in a fast-paced setting.
- Effective time management, and the ability to meet targets within a specific timeline.
- Excellent interpersonal, facilitation, and relationship management skills.
- Ability to work independently with general direction and be self-motivated.
Requirements
Compensation: $19.50 per hour
Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$19.50 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
