Quality Analyst @Holman Retail Services

[Hiring] Quality Analyst @Holman Retail Services

Apr 04, 2025 - Holman Retail Services is hiring a remote Quality Analyst. 💸 Salary: $24-$28.75/hr doe. 📍Location: USA.

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Role Description

We are looking for a Quality Analyst to join our team! We're looking for an experienced professional who can help maintain and elevate our customer service standards through consistent quality monitoring.

Own the Calabrio Quality Assurance product, including implementation, ongoing administration, outputs, and recommendations
Monitor, review, and evaluate customer interactions for all BDC Coordinators and Service Advisors and Multipoint Video Inspections from Technicians. This includes phone calls, text messages, and emails
Regularly extract and distribute relevant reports to key stakeholders, including management, department heads, and subject matter experts, ensuring timely and accurate delivery
Ensure the proper format and clarity of reports, making complex data easy to understand for non-technical stakeholders
Analyze customer interactions and QA data, identifying trends, reporting items in need of immediate attention to the appropriate supervisor/manager, and making recommendations to address trends, training needs, and employee coaching
Lead QA training and provide coaching recommendations to both leadership and Coordinators
Create and maintain QA training materials, team huddle presentations, onboarding, and ongoing content courses, initiating and completing changes as needs evolve
Partner with Operational Trainers to assess and recommend departmental training needs
Perform all other duties and special projects as assigned

Qualifications

High Energy & Enthusiasm: Must bring a positive attitude, proactive mindset, and enthusiasm to every task
Comfort with Repetitive Tasks: Ability to stay focused and maintain high quality while performing repetitive tasks consistently and efficiently
Strong Work Ethic: Willingness to put in the effort, work diligently, and maintain a high level of attention to detail even in a fast-paced setting
Resilience: Ability to stay motivated, focused, and productive, even during periods of high volume or repetitive work
Time Management: Effective in prioritizing tasks and managing time in a high-energy, fast-paced environment to meet deadlines
Prior call center quality assurance experience is a plus
Familiarity with sales and service customer a plus
Must be organized and detail oriented
We encourage recent college graduates to apply!

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Quality Analyst @Holman Retail Services

Salary 💸 $24-$28.75/hr doe	Remote Location USA
Job Type full-time	Posted Apr 04, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Quality Analyst @Holman Retail Services

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