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L3/L4 Engineer @Dijital Team Pty Ltd

[Hiring] L3/L4 Engineer @Dijital Team Pty Ltd

Mar 10, 2025 - Dijital Team Pty Ltd is hiring a remote L3/L4 Engineer. 💸 Salary: unspecified. 📍Location: Sri Lanka.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The ideal candidate will enhance internal capacity and assist the service desk in achieving quicker resolutions, demonstrating advanced technical skills in a service desk setting. The position requires the ability to mentor and support junior team members. We are looking for a technical lead, rather than a team lead. Our culture is defined by a supportive environment, primarily serving small businesses, and developing robust solutions for our customers while being mindful of operational costs.

  • Act as the main technical escalation point for the team
  • Contribution to project deployments as required
  • Cybersecurity stack deployment
  • Automation of tasks
  • Migration of customer infrastructure services to Azure
  • Understanding business line applications, resolving performance issues, and optimising systems in Azure
  • Troubleshooting and securing virtual desktops
  • Documenting systems and handing over to the service desk for BAU services
  • Strong understanding of Entra ID, Azure and MS365 management
  • Must understand and be able to deploy best practice security policies
  • Must have a sound understanding of application control, including ThreatLocker and DNS filtering
  • Leverage quieter periods to improve systems or processes
  • Work and collaborate in a small, close-knit team
  • Backup service desk team member, answering calls and providing support as required

Qualifications

  • A minimum of 5 years' experience in professional services
  • Ability to think quickly and adapt to situations without relying solely on documentation or scripts
  • Awareness of project scopes and ability to identify omissions during progression
  • Strong understanding of network connectivity

Requirements

  • MS365
  • PowerShell
  • Azure
  • On-premises virtualised technologies
  • ConnectWise PSA
  • RMM

Certifications

  • AZ104 Administrator associate (required)
  • AZ700 Azure Network Engineer Associate (required)
  • AZ305 Designing Microsoft Azure Infrastructure Solutions (desirable)
  • AZ140 Azure Virtual Desktop Specialty (desirable)
  • Fabric/Analytics (desirable)

Soft Skills

  • Business/commerciality - IT acumen and knowledge
  • Someone that loves helping others and fixing things
  • Determined to overcome technological challenges
  • Impeccable spoken and written English with internal and external stakeholders
  • Strong communication skills
  • Capable of identifying and addressing issues proactively
  • Meticulous attention to detail when documenting job notes and creating documentation
  • Committed to achieving excellence in customer service with a focus on user satisfaction
  • Strong problem-solving and troubleshooting skills
  • Ability to work both independently and collaboratively within a team

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Before You Apply
️
📍 Be aware of the location restriction for this remote position: Sri Lanka
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Software Development
L3/L4 Engineer @Dijital Team Pty Ltd
Software Development
Salary 💸 unspecified
Remote Location
Sri Lanka
Job Type full-time
Posted Mar 10, 2025
Apply for this position Unlock 54,631 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Sri Lanka
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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