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Software Development
IT Systems Engineer II
@Vc3
[Hiring] IT Systems Engineer II @Vc3
Mar 15, 2025 - Vc3 is hiring a remote IT Systems Engineer II. 💸 Salary: unspecified. 📍Location: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Systems Engineer II is primarily responsible for providing advanced level technical assistance and support to VC3 clients. In addition to this, the Systems Engineer II serves as an escalation point for our Service Desk and Escalation teams when an issue reaches beyond the scope of support provided by lower technical tiers.
- Understand and follow “The VC3 Way” — a set of standards and processes that produce predictable results for the customer.
- Receive & respond to escalated service requests, incidents, and change requests in a timely manner.
- Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support.
- Train and educate VC3 clients on technical standards.
-
Troubleshoot and resolve issues with:
- Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office.
- General network connectivity including ISP.
- Common networking technologies such as DHCP and DNS.
- Wireless network performance and accessibility.
- Firewalls, switches, and routers.
- Remote access technologies including VPN, RDS, and Citrix.
- Operating systems on servers, desktops, and laptops.
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Complete technical administrative tasks such as:
- Virus/malware removal.
- Add/remove/change virtual server resources.
- AD/365/application password resets.
- Provide mentorship to lower tier technical team members.
- Identify recurring issues and initiate problem tickets for them.
- Make recommendations for improvements of supported hardware and software.
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process.
Additional Responsibilities
- Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
- Receive mentoring and feedback from Tier 3 Peers, Tier 4, and others.
- Where appropriate, escalate complicated issues to Tier 4 or other appropriate teams.
- Review Tickets with Team Lead.
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings.
- Create and update documentation when changes occur, or when discoveries are made.
- Educate users on Process, Hardware, and Software.
- Answer Incoming Service Desk phone calls and chats.
- Attend monthly training & team meetings as required.
- Participate in the on-call rotation (1 week every 3-4 months).
- Additional duties as required.
Qualifications
- KPI goals consistently met in Systems Engineer I role.
- 5+ years relevant technical experience is required OR 2 years experience in Systems Engineer I role at VC3.
- CCNA, VMware, or Microsoft 365/Azure certifications highly desired.
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
- Good problem solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail oriented, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- At least 5 years relevant IT experience fully supporting and building customer environments.
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At least 5 years’ experience managing & working with the following technologies:
- Windows Server
- Microsoft/Office 365
- Active Directory
- GPOs
- Routing and Switching
- Firewalls
- VPNs
- Virus and Security
- TCP/IP
- DHCP
- DNS
-
At least 3 years’ experience with virtualization technologies:
- Hyper-V
- VMWare
Requirements
- Minimal travel is expected, however some is possible.
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
Benefits
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching.
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| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
