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Software Development
IT Systems Analyst I
@Vc3
[Hiring] IT Systems Analyst I @Vc3
Mar 18, 2025 - Vc3 is hiring a remote IT Systems Analyst I. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Systems Analyst I is primarily responsible for providing mid-level technical assistance and support to VC3 clients. An additional role is to serve as an escalation point for our Service Desk teams when higher-level technical expertise is required.
- Understand and follow “The VC3 Way” standards and processes
- Receive & respond to escalated service requests, incidents, and change requests in a timely manner
- Train and educate VC3 clients on technical standards
-
Troubleshoot and resolve issues with:
- Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
- General network connectivity including ISP
- Common networking technologies such as DHCP and DNS
- Wireless network performance and accessibility
- Remote access technologies including VPN, RDS, and Citrix
- Operating systems on servers, desktops, and laptops
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Complete technical administrative tasks such as:
- Virus/malware removal
- Add/remove/change virtual server resources
- AD/365/application password resets
- Identify recurring issues and initiate problem tickets for them
- Make recommendations for improvements of supported hardware and software
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Additional Responsibilities
- Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from Tier 2 Peers, Tier 3, and others
- Where appropriate, escalate complicated issues to Tier 3 or other appropriate teams
- Review Tickets with Team Lead
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Create and update documentation when changes occur, or when discoveries are made
- Educate users on Process, Hardware, and Software
- Answer Incoming Service Desk phone calls and chats
- Attend monthly training & team meetings as required
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as required
Qualifications
- KPI goals consistently met in Service Technician I or II roles
- 2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3
- Microsoft 365 or Azure certification highly desired
- Good problem-solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail-oriented, highly organized
- At least 2 years relevant IT experience fully supporting and building customer environments
-
At least 2 years’ experience managing & working with the following technologies:
- Windows Server
- Microsoft/Office 365
- Active Directory
- GPOs
- Virus and Security
- TCP/IP
- DHCP
- DNS
-
At least 2 years’ experience with virtualization technologies:
- Hyper-V
- VMWare
Requirements
- Minimal travel is expected, however some is possible
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Benefits
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
