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IT Systems Request Engineer
@Vc3
[Hiring] IT Systems Request Engineer @Vc3
Mar 16, 2025 - Vc3 is hiring a remote IT Systems Request Engineer. 💸 Salary: unspecified. 📍Location: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Systems Request Engineer I is primarily responsible for completing mid-level technical requests, small projects, and support to VC3 clients. An additional role is to serve as an escalation point for our Service Delivery teams when a higher level of technical expertise is required.
- Complete mid-level technical requests and small projects
- Provide support to VC3 clients
- Serve as an escalation point for Service Delivery teams
- Mentor and assist junior technicians
- Understand and follow “The VC3 Way” standards and processes
- Receive & respond to escalated remote service requests, incidents, and change requests
- Successfully navigate and deploy small projects remotely
- Train and educate VC3 clients on technical standards
- Troubleshoot and resolve requests with various technologies
- Identify and streamline recurring requests
- Make recommendations for improvements of supported hardware and software
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed
Qualifications
- KPI goals consistently met in Service Technician I or II roles
- 2+ years relevant technical experience required OR 6 months experience in Service Technician I or II roles at VC3
- Microsoft 365 or Azure certification highly desired
- Good problem-solving and decision-making skills
- Self-motivated, detail-oriented, and highly organized
- At least 2 years relevant IT experience fully supporting and building customer environments
- At least 2 years’ experience managing & working with various technologies
- At least 2 years’ experience with virtualization technologies
Requirements
- Experience with Windows Server
- Experience with Microsoft/Office 365
- Experience with Active Directory and GPOs
- Experience with Virus and Security protocols
- Experience with TCP/IP, DHCP, and DNS
- Experience with Hyper-V and VMWare
Benefits
- Comprehensive benefit package
- 401K/RRSP company matching
Additional Information
- Minimal travel is expected, however some is possible
- Applicant selected will be subject to a criminal and department of motor vehicles background checks
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
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| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 16, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
