[Hiring] Functional Consultant @Sylogist
Mar 13, 2025 - Sylogist is hiring a remote Functional Consultant. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Join our growing Victim Services Suite team as a contract Functional Consultant for 12 months with the possibility of extension!
We are seeking an experienced Functional Consultant with a strong background in Microsoft D365 CRM to join our dynamic team. The ideal candidate will have at least 5 years of experience in CRM implementations, configurations, and user training. You will work closely with stakeholders to analyze business requirements and translate them into proper configuration of the SylogistGov Victim Services Suite (VSS), a managed solution built on D365 Customer Service as well as any customizations that may be required by the customer to enhance their user experience and drive business efficiency.
If you're passionate about innovation, excel at embracing challenges, and are driven by improving systems based on real user feedback, this role is for you!
Responsibilities Include
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Requirements Gathering
- Collaborate with customers to understand business processes and gather functional requirements.
- Conduct workshops and interviews to identify user needs and possible customizations.
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System Configuration and Customization
- Configure SylogistGov VSS to meet business requirements, including entities, fields, relationships, and workflows.
- Develop and implement customizations using tools like PowerApps, Power Automate, and custom plugins.
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Documentation and Reporting
- Create detailed functional specifications, process maps, and user documentation.
- Develop training materials and conduct training sessions for end-users.
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Project Management
- Participate in project planning, execution, and monitoring to ensure timely delivery of VSS.
- Collaborate with technical teams to ensure seamless integration with other systems.
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User Support and Troubleshooting
- Provide ongoing support and troubleshooting for end-users.
- Analyze and resolve issues related to VSS functionalities.
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Continuous Improvement
- Stay updated with the latest features and updates in Microsoft D365 CRM.
- Recommend and implement best practices to enhance system performance and user satisfaction.
Qualifications
- A bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
- Minimum of 5 years of experience in Microsoft D365 CRM consulting, including hands-on configuration and customization.
- Must be a U.S citizen and able to pass an FBI background check as this is required by our customers.
Requirements
- Proficient in Microsoft D365 CRM modules (Sales, Marketing, Customer Service).
- Experience with Power Platform tools (PowerApps, Power Automate).
Nice-to-Have
- Familiarity with Azure DevOps and Agile methodologies is a plus.
- Experience in Victim Services, Department of Corrections, Jail Management Systems a plus.
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Microsoft Certifications:
- Dynamics 365 Fundamentals
- Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
Benefits
- A company where you can really make a meaningful impact.
- A healthy work-life balance.
- Benefits that cover health, wealth, and wellness.
- Sylogist is a remote-first company.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Mar 13, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
