[Hiring] VIP New Business Associate @Underdog

Role Description

Underdog's VIP program is how we turn our biggest fans into our best customers — and this role owns that relationship end to end. As a VIP New Business Associate, you'll be the person our highest-value prospective players talk to, and the one who decides whether that relationship turns into loyalty.

• Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program
• Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management
• Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one
• Turn player activity data and feedback into concrete platform improvements and new growth opportunities
• Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up
• Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction

Qualifications

• You have 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction
• You take initiative without being told what to work on, and you follow through until there's a result
• You write and speak clearly, and you build real rapport with people you've just met
• You use data and trends to decide what to do next, not just instinct
• You can travel within your assigned state and work nights and weekends around games and events

Requirements

• Bonus points if you have corporate-level account management experience
• Experience in the sports, gaming, or entertainment industry

Benefits

• Unlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before and into the NFL season)
• 16 weeks of fully paid parental leave
• Home office stipend
• A virtual-first culture, but we come together a few times per year in person for offsites, trainings, hackathons, and more
• Slack reactions for every occasion
• 401k with up to 5% employer match
• Company paid health, dental, vision plan options for employees and dependents, FSA, and more
• Opportunity to celebrate your favorite sports teams through local meetups and company-sponsored events
• Claude and ChatGPT enterprise accounts