[Hiring] Vice President of Sales Operations @One Call

Role Description

The Vice President of Sales Operations leads the operational engine behind the commercial organization. This executive owns the end-to-end infrastructure that converts a signed agreement into a live, reporting, revenue-producing client relationship – and the systems, data, and processes that allow sales leadership to forecast and manage the business with confidence.

Reporting to the Chief Commercial Officer, this role consolidates five functions that are frequently fragmented across a growing organization:

• Client implementation
• Customer reporting
• Salesforce administration and pipeline governance
• Commercial process improvement
• Forecasting and reporting

The successful candidate is equating parts operator and analyst. They are credible with sales leaders because they understand how deals are won, credible with clients because they understand what implementation and reporting demand in a regulated healthcare environment, and credible with executive leadership because the numbers they produce hold up to scrutiny.

Qualifications

• Bachelor’s degree in business, finance, healthcare administration, analytics, or a related field, or equivalent professional experience.
• Ten or more years of progressive experience in sales operations, revenue operations, business operations, or commercial strategy.
• Five or more years of people leadership experience, including demonstrated experience leading managers or directors.
• Direct experience owning or heavily influencing Salesforce as a business system, including pipeline design, reporting architecture, and adoption strategy.
• Demonstrated ownership of a forecasting process with accountability for accuracy to executive leadership.
• Experience leading client implementation or onboarding functions in a B2B services environment.
• Strong analytical capability, with fluency in translating complex data into clear recommendations for non-technical audiences.
• Track record of designing and implementing process improvements that produced measurable, durable results.

Requirements

• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

Benefits

• Remote work flexibility.
• Travel opportunities for client meetings and field work assignments.

Measure of Success

Performance in this role is assessed against outcomes in each area of accountability.

• First-Year Priorities:
• First 90 days: Assess each of the five functions, meet the commercial and cross-functional leadership team, establish a baseline for forecast accuracy, implementation cycle time, CRM data quality, and reporting delivery, and deliver a prioritized plan with clearly sequenced quick wins and structural changes.
• Months 4-6: Stand up the standardized forecasting cadence and methodology, remediate the highest-impact CRM data and pipeline integrity issues, and publish a documented implementation methodology with defined stage gates.
• Months 7-12: Deliver the standardized customer reporting catalog with meaningful automation, close the leadership gaps in the functional teams, demonstrate quantified improvement in forecast accuracy and implementation cycle time, and establish the commercial reporting package as the organization’s single source of truth.