[Hiring] Vendor Success Specialist @Pax8

Role Description

Pax8 is hiring a Vendor Success Specialist in the United States to turn qualified vendor opportunities into growth, adoption, and lasting partner value.

This is an opportunity to combine commercial instinct, product expertise, and customer success. You’ll take qualified opportunities from meaningful product conversations through to close, then help partners achieve value quickly after they buy.

As Pax8 grows its managed intelligence marketplace in the AI era, you’ll develop alongside rapidly evolving cloud and AI technologies, building expertise that helps partners understand, adopt, and get more value from the solutions available to them.

What you’ll be doing

• You’ll own the journey from qualified opportunity through to adoption, making each interaction relevant, commercially focused, and valuable.
• Deliver tailored product demonstrations and partner health checks that connect technology to real business needs.
• Own qualified cross-sell, upsell, and expansion opportunities through to a confident close.
• Guide partners through focused onboarding after the sale, helping them reach value quickly and creating early adoption signals.
• Partner closely with business development and vendor enablement colleagues, sharing insights that improve future conversations and opportunities.
• Use partner feedback and Net Promoter Score insights to identify new opportunities, adoption challenges, and potential risks.
• Maintain clear, accurate customer relationship management records so the team has strong visibility throughout the commercial journey.
• Recognize when deeper pricing or commercial support is required and bring the appropriate specialists into the conversation.

The impact you’ll make

You’ll help create the connection between a great sales experience and genuine partner success. By translating product capability into business value, closing the right opportunities, and accelerating adoption after the sale, you’ll contribute directly to partner growth, vendor performance, and stronger long-term relationships.

Qualifications

• Proven experience in technical sales, solutions consulting, customer expansion, or another environment where you’ve helped customers confidently move from consideration to purchase.
• A natural ability to demonstrate technology and adapt the conversation for both commercial and technical audiences.
• Confidence navigating objections, creating momentum, and owning the close in a fast-moving environment.
• Practical knowledge of cloud or Software as a Service solutions and an understanding of how managed service providers create value for their customers.
• The ability to turn a successful sale into meaningful product adoption through focused, value-led onboarding.
• A collaborative approach and enthusiasm for sharing partner insights that help the wider team continuously improve.
• Strong ownership and organizational discipline, including maintaining accurate opportunity and customer information.
• Curiosity, resilience, candid communication, and a commitment to continually learning.
• A bachelor’s degree in a related field or equivalent practical experience.

Benefits

• On Target Earnings starting at $110,000.00 on a 90%/10% split.
• 401(k) with Company Match.
• Medical, Dental & Vision Coverage.
• Employee Assistance Program (EAP).
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance.
• Flexible Open PTO.
• Paid Sick Leave.
• Paid Parental Leave.
• RTD EcoPass (eligible Colorado-based employees).

Company Description

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.

• Culture is important to us, and at Pax8, it's business, and it IS personal.
• We are passionate, creative, and unconventional.
• We work hard, keep it fun, and expect the best!
• We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.