[Hiring] Trade Sales & Enablement Manager @Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)

Role Description

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

We are seeking a proactive Trade Sales & Enablement Manager based in LATAM to drive the day-to-day execution behind Havenly’s fast-growing trade business. You will turn trade strategy and analysis into shipped work, put a prioritized book in front of our inside and outside sales reps, and push them to work it. You will partner closely with U.S.-based sales, marketing, CX, supply chain, and RevOps through both real-time collaboration and strong async execution.

This is a build-and-automate role as much as a sales role. Leadership sets the strategy, targets, and definitions. You own the execution and the feedback loop, leaning on tooling, dashboards, and triggered alerts rather than manual follow-up. You will move the metrics that matter most: application-to-order conversion, repeat rate, cross-brand shopping, and active-account growth.

Key Responsibilities

• Sales Execution & Rep Enablement
  • Own the routing logic behind rep books across inside (retail) and outside sales: prioritization, assignment, reassignment, and firm-linking.
  • Drive sales teams to work their trade pipeline using triggered alerts and account-prioritization views.
  • Build enablement for DE and retail teams, including training, playbooks, perks and tier fluency, and a central resource hub.
  • Motivate a large retail team through contests, SPIFFs, and clear targets, in partnership with retail leadership.
• Trade Program Operations
  • Manage tier-progression mechanics and verify delivery of earned perks and benefits.
  • Manage promo and pricing mechanisms that support cross-brand shopping.
  • Run the trade special-order request process from intake and approval through delivery.
  • Feed what you learn on the ground back to marketing and sales leadership.
• Campaigns & Lifecycle
  • Write, QA, and iterate on trade sequences across acquisition, onboarding, and re-engagement.
  • Keep messaging on-brand and consistent.
  • Test and optimize to lift conversion, repeat, and cross-brand rates.
• CRM, Reporting & Analytics
  • Handle day-to-day trade CRM and HubSpot administration and data integrity, working with our HubSpot Admin.
  • Build self-serve dashboards and automated alerts covering application health, application-to-order conversion, and tier movement.
  • Surface leading indicators like primed leads, idle accounts, stalled deals, and tier gaps.
  • Deliver clear recommendations on book structure, engagement volume, sales activities, and deal management.
• CX & Supply Chain Partnership
  • Act as the single point of contact for trade across CX and Supply Chain.
  • Define escalation steps and expected response times.
  • Find and unblock stuck orders before delivery friction costs us accounts we have already won.

Qualifications

• 6+ years of hands-on experience in B2B, trade, or wholesale sales operations and enablement.
• CRM administration and reporting experience (HubSpot strongly preferred), plus experience building automated outreach sequences and lifecycle campaigns.
• Proven experience working remotely with U.S.-based teams.
• Strong English communication skills, written and verbal.
• Demonstrated ability to work independently in an async environment.
• Strong analytical skills, including building funnel reporting and turning findings into a prioritized plan of action.
• Experience driving a sales team to a number without managing it directly.
• Clean, on-brand customer-facing writing, and the ability to QA someone else’s.
• Comfort working cross-functionally and owning an escalation process other teams depend on.
• Bonus: experience with loyalty or membership programs, multi-brand or marketplace retail, or CX and supply chain escalation design.
• We are building with AI as part of how we work. We are looking for people who are curious about AI-assisted tools and eager to adopt them.

Success Metrics

• Application-to-first-order conversion (approved applicants who order within 90 days).
• 90-day repeat rate and 12-month trade LTV.
• Tier progression rate.
• Cross-brand shopping, total trade revenue, and active-account growth.
• Fast, reliable response times to requests from sales, CX, and supply chain.

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap.
• Self-starter who does not need step-by-step direction.
• Clear communicator who keeps stakeholders informed without being asked.
• Builder and automator who reaches for tooling and triggers before manual follow-up.
• Comfortable in a fast-paced, evolving environment with shifting priorities.

The Details

• Engagement type: Long-term contract, remote.
• Location: Latin America: Argentina, Brazil, Uruguay, Mexico, Costa Rica.