[Hiring] TELEPHONE SALES REP @FLS CONNECT LLC

Role Description

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Core Values

• Excellence: We believe in quality results delivered by investing in our people.
• Freedom: We encourage exploration, experimentation, agility, and responsiveness.
• Respect: We believe in trust, empathy, and empowering our employees.
• Teamwork: We embrace diversity, inclusion, and the power of collaboration.
• Transparency: We value open communication and clear decision-making.
• Accountability: We emphasize personal responsibility as the foundation of success.

Compensation and Benefits

• Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher).
• The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
• A retention bonus:
  • $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH).
  • $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period).
• Referral bonus program.
• Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

Duties and Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics:
  • Occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours).
  • 95% on-time (start of shift and back from breaks and lunch).
  • 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age at the time of employment.
• Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.
• Identity, Voice, and Appearance Integrity:
  • The use of identity masking or anonymization technology is strictly prohibited.
  • Employees are also prohibited from using any tools that alter, disguise, or modify their voice or appearance while conducting company business.

Physical Qualifications

• Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers.
• Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction.
• Stamina: Telephone fundraisers should have the physical stamina to maintain energy and enthusiasm during extended periods of talking.
• Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts.
• Manual Dexterity: Basic computer skills are often required for data entry and managing donor information.
• Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers.
• Vision Abilities: Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
• Multitasking: Telephone fundraisers should be comfortable with multitasking and maintaining focus on both the conversation and data management.
• Emotional Resilience: Emotional resilience is important to maintain a positive attitude and handle potential setbacks.

Education and Experience

• A high school diploma and/or some college education is a plus.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Monitoring and Taping

Please note that all calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Company Description

FLS Connect is an equal opportunity employer and is committed to building a diverse workforce. FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment.